At a Glance
- Tasks: Lead SAP BRIM projects and manage production support for innovative billing solutions.
- Company: Join a forward-thinking tech company focused on operational excellence.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make an impact in the tech world while enhancing your project management skills.
- Qualifications: 8+ years of IT experience with strong SAP BRIM knowledge and leadership skills.
The predicted salary is between 94500 - 115500 $ per year.
We are looking for an experienced SAP BRIM Project Manager / Support Lead to manage our production support, continuous enhancement, and operational governance across the SAP BRIM (Billing and Revenue Innovation Management) landscape. This role combines hands-on functional understanding of core BRIM pillars with project management discipline. You will lead a blended onshore/offshore team, enforce ITIL-based SLA/KPI targets, drive critical incident resolution, and govern small-to-medium business enhancements from scoping to hypercare.
Key Responsibilities
- Support Operations & SLA Governance
- Lead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite.
- Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first-time-fix rates.
- Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post-mortem discussions.
- Manage high-volume recurring operations: month-end billing cycles, automated rating batches, bill-run failures, out-of-sequence consumption data, and financial posting reconciliations.
- Project Management & Continuous Improvement
- Manage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks.
- Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists.
- Coordinate end-to-end delivery: requirement discovery, solution design review, build, system integration testing (SIT), regression testing, cutover, and post-deployment stabilization.
- Interface directly with business finance, IT steering committees, external System Integrator (SIs), and vendor partners.
- Functional Oversight & Solution Integrity
- Provide functional governance across core modules:
- SAP SOM (Subscription Order Management): Subscription lifecycle, master agreements, product catalog, provider contracts.
- SAP CC (Convergent Charging): Rating and charging logic, charge plans, allowance logic, subscriber mapping.
- SAP CI (Convergent Invoicing): Billable items (BITs), consumption items (CITs), bill runs, aggregation, invoicing rules.
- SAP RAR: Revenue postings, reconciliation & rev-rec.
- Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers.
Required Qualifications & Experience
- Total Experience: 8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS).
- Core Technical Expertise: Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end-to-end data pipeline.
- Support Frameworks: Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager.
- Project Delivery: Demonstrated success managing cross-functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones.
- Integration Acumen: Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries.
- Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline.
Senior ERP Specialist employer: HCL CANADA INC. (Fy HCL Axon Technologies Inc.)
As a Track Manager at our company, you will thrive in a dynamic work culture that prioritizes innovation and technical excellence. We offer competitive benefits, continuous professional development opportunities, and a collaborative environment where your leadership skills can shine. Located in a vibrant tech hub, our organization is committed to fostering employee growth while ensuring a meaningful impact on enterprise clients through cutting-edge VMware solutions.
Contact Details:
HCL CANADA INC. (Fy HCL Axon Technologies Inc.) Recruitment Team
