Career Opportunities: Track Manager - IT Operations Management, RESTful API, Angular (146312)
Requisition ID146312-Posted09/18/2026
We are seeking a ServiceNow NowAssist AI Consultant to design, implement, and optimize Generative AI and Agentic AI capabilities on the ServiceNow platform. The role will focus on enabling Now Assist, AI Search, AI Agents, Virtual Agent, Predictive Intelligence, and custom GenAI use cases to drive automation, productivity, and user experience improvements.
Key Responsibilities
Lead implementation of ServiceNow Now Assist and AI-powered features across ITSM, HRSD, CSM, and other workflows. Configure and optimize: Now Assist Skills AI Search Virtual Agent Predictive Intelligence AI Agents Generative AI Controller Design and build custom GenAI solutions using: Now Assist Skill Kit (NASK) Agentic AI Studio Flow Designer Integration Hub Conduct workshops to identify AI use cases and business value opportunities. Define prompt engineering strategies, grounding mechanisms, guardrails, and governance controls. Collaborate with business and technical stakeholders to translate requirements into AI solutions. Monitor AI adoption, usage analytics, and value realization metrics. Support demos, PoCs, customer presentations, and pre-sales activities.
Skill Requirements
- Strong hands-on ServiceNow development and administration experience.
- Experience with: o Now Assist o AI Search o Virtual Agent o Flow Designer o Integration Hub o Predictive Intelligence
- Understanding of Generative AI, LLMs, prompt engineering, and Agentic AI concepts.
- Experience integrating ServiceNow with enterprise applications and knowledge sources.
- Strong stakeholder management and consulting skills.
- Knowledge of ITIL processes and ServiceNow platform architecture.
- Preferred Qualifications Certifications
- ServiceNow Certified System Administrator (CSA) – Mandatory
- ServiceNow AI/Now Assist Micro-Certifications – Mandatory
- Certified Application Developer (CAD) – Preferred
- CIS-ITSM / CIS-HRSD / CIS-CSM – Preferred
Track Manager - IT Operations Management, RESTful API, Angular in Ottawa employer: HCL CANADA INC. (Fy HCL Axon Technologies Inc.)
As a Track Manager at our company, you will thrive in a dynamic work culture that prioritizes innovation and technical excellence. We offer competitive benefits, continuous professional development opportunities, and a collaborative environment where your leadership skills can shine. Located in a vibrant tech hub, our organization is committed to fostering employee growth while ensuring a meaningful impact on enterprise clients through cutting-edge VMware solutions.
Contact Details:
HCL CANADA INC. (Fy HCL Axon Technologies Inc.) Recruitment Team
