Career Opportunities: Administrator - Desk Side Services, AMT Asset Management Software (176369)
Requisition ID176369-Posted10/01/2026
A Field Support Engineer provides on-site and remote technical assistance, troubleshooting, and hardware/software maintenance for client systems and networks.
Job Role Overview
A Field Support Engineer acts as the primary on-site technical expert for customers. They install, configure, and repair equipment or networks to ensure maximum uptime and minimal business disruption.
Key Responsibilities
- Installation & Setup: Install, configure, and test hardware, software, and network components at client sites.
- Troubleshooting & Repair: Diagnose complex technical issues, perform hardware break/fixes, and resolve software or connectivity errors.
- Maintenance: Execute routine preventative maintenance and system upgrades.
- Client Communication: Train users on equipment operation, explain technical solutions clearly, and maintain professional client relationships.
- Documentation: Log all service activities, support tickets, asset records, and incident reports accurately in company databases.
Skill Requirements
- Education: Bachelor's degree in Information Technology, Computer Science, Electronics, or a related engineering field.
- Experience: 1 to 3+ years of hands-on experience in technical support, deployment, or field engineering.
- Technical Skills: Strong knowledge of operating systems (Windows/Linux), networking fundamentals (TCP/IP, DNS, DHCP, VPN), and diagnostic tools.
- Certifications: Preferred credentials include Cisco CCNA/CCNP, CompTIA Network+, or ITIL Foundation.
- Soft Skills: Excellent problem-solving abilities, strong verbal communication, and adaptability to flexible work hours or travel.
Other Requirements
- Education: Bachelor's degree in Information Technology, Computer Science, Electronics, or a related engineering field.
- Experience: 1 to 3+ years of hands-on experience in technical support, deployment, or field engineering.
- Technical Skills: Strong knowledge of operating systems (Windows/Linux), networking fundamentals (TCP/IP, DNS, DHCP, VPN), and diagnostic tools.
- Certifications: Preferred credentials include Cisco CCNA/CCNP, CompTIA Network+, or ITIL Foundation.
- Soft Skills: Excellent problem-solving abilities, strong verbal communication, and adaptability to flexible work hours or travel.
Administrator - Desk Side Services, AMT Asset Management Software in Ottawa employer: HCL CANADA INC. (Fy HCL Axon Technologies Inc.)
As a Track Manager at our company, you will thrive in a dynamic work culture that prioritizes innovation and technical excellence. We offer competitive benefits, continuous professional development opportunities, and a collaborative environment where your leadership skills can shine. Located in a vibrant tech hub, our organization is committed to fostering employee growth while ensuring a meaningful impact on enterprise clients through cutting-edge VMware solutions.
Contact Details:
HCL CANADA INC. (Fy HCL Axon Technologies Inc.) Recruitment Team
