At a Glance
- Tasks: Lead technical initiatives and manage client relationships in a dynamic marketing tech environment.
- Company: Join Enverta Digital, part of Havas Canada, a leader in marketing technology.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth.
- Other info: Work in a supportive, innovative culture that values your ideas and development.
- Why this job: Be at the forefront of modern CRM and martech solutions while collaborating with top clients.
- Qualifications: 5–8 years in digital or consulting roles with strong client management skills.
The predicted salary is between 110000 - 140000 $ per year.
Location: Hybrid — 1–2 days per week on-site in downtown Toronto
Enverta Digital, Part of Havas Canada, is a marketing technology and customer engagement consultancy that helps brands design, build, and optimize modern marketing ecosystems. Working at the intersection of data, technology, and customer experience, we partner closely with clients to deliver CRM strategy, marketing operations, and scalable martech solutions.
We are looking for an Engagement Manager (Technical Engagement Manager) who owns day-to-day client momentum on technical initiatives — platform implementations, integrations, data work, and martech projects — while partnering with Program PMs. This role blends client leadership, technical fluency, and delivery coordination. You will work across our client portfolio; depth of involvement varies by engagement.
Key Responsibilities
- Client Engagement & Consulting
- Act as the primary client contact for technical initiatives (implementations, integrations, audits/advisory), building strong relationships and serving as a trusted advisor.
- Partner with clients to define martech solution approaches, delivery sequencing, and success criteria (governance, SLAs, readiness).
- Translate business objectives into clear delivery plans, milestones, and priorities.
- Lead workshops, discovery sessions, and technical working sessions; align stakeholders (Manager to Sr. Director levels).
- Program & Delivery Management
- Oversee end-to-end delivery of martech projects and implementation engagements, from planning through launch.
- Manage scope, dependencies, and risks across multiple client engagements.
- Coordinate cross-functional teams including developers, campaign managers, analysts, Technical Business Analysts (TBAs), and QA.
- Ensure delivery stays aligned to client expectations and agreed commitments; surface trade-offs early with options and recommendations.
- Be the prime engagement lead for platform implementations and technical projects; coordinate technical reviews with Technical Leads.
- Support CRM program teams as needed (escalations, prioritisation conflicts, quality issues) while Program PM remains the primary day-to-day owner.
- Collaborate with technical teams on integrations, environments, and implementation decisions; unblock delivery when issues arise.
- Guide testing, release readiness, and post-launch stabilisation with QA and delivery leads.
- Data, Reporting & Optimization
- Ensure delivery of campaign reporting, analytics, and insights.
- Translate data into actionable recommendations for clients.
- Support continuous optimization through testing and performance tracking.
Qualifications
- 5–8+ years of experience in digital, CRM, martech, or consulting environments.
- Strong experience in client facing roles with ownership of relationships and delivery.
- Proven experience managing complex digital or marketing technology programs.
- Understanding of CRM platforms and marketing automation tools (e.g., ESPs, CDPs, data platforms) and how they integrate.
- Experience working across strategy, execution, and operations.
- Strong delivery management skills with ability to manage timelines, scope, dependencies, and cross-functional teams.
- Comfortable working in a fast paced, agency or consulting environment.
- Excellent communication, stakeholder management, and problem solving skills.
What Success Looks Like (First 90 Days)
- Client work moves without constant executive push; clear commitments and follow-through.
- Director-and-below stakeholders have proactive communication and fast decisions; fewer escalations to executives.
- Implementation risks are surfaced early with options; launches and releases are stable.
Nice to Have
- Experience in customer journey mapping, segmentation, or personalization strategies.
- Exposure to data pipelines, analytics, or campaign performance optimization.
- Experience working in embedded client teams or hybrid consulting models.
What Makes This Role Unique
- Hybrid role across strategy, delivery, and operations.
- Opportunity to work on modern CRM and martech ecosystems.
- Close collaboration with clients as a true partner, not just a delivery lead.
- Exposure to leading platforms like Salesforce, Adobe, Microsoft, and Braze.
This role represents an active vacancy at Enverta Digital (a Havas company). You will be joining a collaborative, growth‑oriented environment where ideas are encouraged and career development is supported. The base salary range for this position is CAD $110,000 to $140,000, with final compensation determined based on factors such as work location, skills, experience, and background.
Engagement Manager in Toronto employer: Havas CX Canada
Havas CX is an exceptional employer that fosters a vibrant work culture in the Greater Toronto Area, where creativity and collaboration thrive. As a Senior UX Director, you'll not only lead innovative UX strategies but also have the opportunity to mentor a talented team, ensuring your professional growth while making a significant impact on user experiences. With a focus on client engagement and cutting-edge projects, Havas CX offers a unique environment that champions both personal and professional development.
