At a Glance
- Tasks: Lead service transitions and ensure operational readiness for IT services.
- Company: Dynamic tech company in London with a focus on innovation.
- Benefits: Competitive daily rate, flexible work arrangements, and professional growth opportunities.
- Other info: Work one day a week onsite with a collaborative team.
- Why this job: Join a team that drives impactful IT service transitions and governance.
- Qualifications: Experience in IT Service Transition, ServiceNow expertise, and strong stakeholder management skills.
We're seeking an experienced IT Service Transition Manager with strong ITIL, Service Management and ServiceNow expertise to support the successful transition of services into live operation. You'll coordinate internal teams, third-party suppliers and key stakeholders to ensure services are operationally ready for go-live, with robust governance, SLAs, support arrangements and ITSM processes in place. This role focuses on service readiness, operational governance and supplier coordination, rather than hands-on application or infrastructure delivery.
Key Responsibilities
- Lead service transition activities, ensuring applications and services are fully prepared for go-live and operational support.
- Coordinate ServiceNow integrations, acting as the central point of contact between internal teams, third-party vendors and stakeholders.
- Provide ServiceNow advisory support, offering guidance on platform initiatives, integrations and ITSM improvements.
- Establish and maintain service governance, ensuring appropriate SLAs, support models, processes and operational controls are in place.
- Drive operational readiness, identifying and resolving gaps before services transition into live operation.
- Manage suppliers and stakeholders, coordinating activities, expectations and dependencies across multiple delivery partners.
- Support ITSM initiatives and projects, providing service management expertise and ensuring alignment with ITIL best practices.
- Oversee change and operational processes, helping ensure transitions are controlled, compliant and sustainable.
Essential Experience
- Proven experience in IT Service Transition or Service Management.
- Strong practical knowledge of ServiceNow - essential.
- Good understanding of ITIL principles and service management best practices.
- Experience transitioning applications and services into live operation.
- Experience defining, managing and monitoring SLAs.
- Knowledge of change management, ITSM processes and operational support models.
- Strong supplier and vendor management experience.
- Excellent stakeholder management and coordination skills.
- A proven ability to assess service readiness and ensure support arrangements are in place before go-live.
IT Service Transition Manager in Elgin employer: Harvey Nash Group
Join a dynamic team in London as an IT Service Transition Manager, where you'll play a pivotal role in ensuring seamless service transitions with a focus on operational readiness and governance. Our company fosters a collaborative work culture that values innovation and professional growth, offering competitive compensation and the flexibility of working onsite just one day a week. With ample opportunities for career advancement and a commitment to ITIL best practices, we provide a rewarding environment for those looking to make a meaningful impact in the IT service management landscape.
