Strategic CSM: Mid-Market, AI-Driven Legal Tech in Toronto

Strategic CSM: Mid-Market, AI-Driven Legal Tech in Toronto

Toronto Full-Time 82800 - 101200 $ / year (est.) On-site
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At a Glance

  • Tasks: Guide mid-market clients in adopting AI-driven legal tech and maximize their value.
  • Company: Harvey, Inc., a leader in AI-powered legal and professional services.
  • Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
  • Other info: Join a dynamic team focused on transforming the legal industry.
  • Why this job: Make a real impact by helping clients streamline their workflows with innovative technology.
  • Qualifications: Experience in customer success and a passion for technology and client relationships.

The predicted salary is between 82800 - 101200 $ per year.

Harvey, Inc. is a leading AI-powered legal and professional services platform.

We are hiring a Customer Success Manager to guide mid-market clients through adoption and maximize value from Harvey’s technology.

You will integrate Harvey into client workflows, evangelize its benefits, and design scalable solutions that drive efficiency across law firms and in-house teams.

The role emphasizes strategic thinking, empathy, and measurable outcomes.

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Strategic CSM: Mid-Market, AI-Driven Legal Tech in Toronto employer: Harvey, Inc.

At Harvey, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture in the heart of Toronto. Our commitment to employee growth is evident through structured mentorship programs and opportunities for hands-on involvement in cutting-edge AI projects, ensuring that every team member can thrive both personally and professionally. With a hybrid work model and competitive compensation packages, including bonuses and equity grants, we empower our employees to take ownership of their work while contributing to a transformative mission in the legal and professional services sector.

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Contact Details:

Harvey, Inc. Recruitment Team

We think you need these skills to ace Strategic CSM: Mid-Market, AI-Driven Legal Tech in Toronto

Customer Success Management
Strategic Thinking
Empathy
Workflow Integration
Value Maximization
Solution Design
Efficiency Improvement