Consulting Manager – Remote

Cayenta, a division of Harris, is seeking a Consulting Manager who will lead Cayenta CIS software implementation and professional services engagements from inception through go-live and stabilization. This role manages a team of Application Consultants (AppCons) delivering utility and municipal customer information system (CIS) implementations - spanning billing, customer service, field operations, and integrations with adjacent systems such as Customer Self-Service Portal, MWM (mobile workforce management), and ERP/financial systems. This role drives delivery methodology, provides solution oversight, ensures projects are delivered on time, within scope, and within budget, and maintains high client satisfaction across the utility and municipal client base.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally.

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.

What your impact will be:

• Team Leadership, Mentorship & Resource Optimization
  • Lead, mentor, and coach Application Consultants (AppCons) and project resources across all consulting tiers to achieve project and business unit objectives.
  • Provide solution oversight across multiple concurrent Cayenta CIS implementations and mentor all consultants within that portfolio.
  • Allocate and balance AppCon resources across concurrent client engagements, optimizing utilization and billable ratios while preventing burnout.
  • Foster an agile, accountable team culture focused on problem-solving, continuous learning, and career growth.
  • Assist functional managers with mid-year and year-end performance evaluations.
  • Monitor overall team performance by tracking and analyzing statistics and trends.
• Implementation Methodology & Execution
  • Drive standard, repeatable delivery frameworks.
  • Lead the effort on complex or "greenfield" CIS solutions and custom modifications.
  • Review proposed solution architecture for projects under their purview.
  • Own and drive continuous improvement of Cayenta's implementation methodology.
  • Lead client workshops to explain the Cayenta CIS product and gather requirements.
  • Partner across departments to ensure smooth sales-to-services handoffs.
  • Conduct post-implementation retrospective summaries.
• Financial & Budget Oversight
  • Establish, track, and manage Cayenta CIS implementation project budgets.
  • Monitor project health, milestone completion, expected go-lives, and variance reporting.
• Client Engagement & Escalation Management
  • Positively contribute to client relationship management.
  • Maintain regular, transparent communication with executive sponsors and client steering committees.
  • Proactively identify delivery risks and conduct mitigation planning.
  • Build and maintain strong client relationships across the utility/municipal client portfolio.
• Knowledge Sharing & Training
  • Apply broad knowledge across numerous Cayenta CIS client implementations.
  • Be highly involved in planning and delivering internal training sessions.
• Operational Modernization & Efficiency
  • Champion modern, AI-assisted tools to streamline administrative burdens.
  • Develop and implement best practices, standards, and processes to improve efficiency.

What we are looking for:

• 5+ years of experience in a professional services or consulting role.
• 4+ years of experience in a senior/managing consultant role.
• Proven track record of successfully managing multiple concurrent software implementation projects.
• Working knowledge of the utility customer-to-cash lifecycle.
• Demonstrated capability in managing project P&L, budget forecasting, and contract scope control.
• Practical knowledge of software implementation methodologies.
• Outstanding written and verbal communication and interpersonal skills.
• Ability to build and maintain strong client relationships.

What would make you stand out:

• Direct experience with Cayenta CIS or comparable utility/municipal CIS platforms.
• Familiarity with adjacent Cayenta ecosystem products.
• Familiarity with modern productivity and AI platforms.
• Comfort exploring and adopting new AI-enabled workflows.

What we can offer:

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Remote work and more!