Associate – Investor Services in Toronto

The Associate - Investor Services is responsible for delivering day-to-day client service, including the accurate processing and review of securities transactions and the timely completion of reporting requirements. This role operates in a fast-paced environment with strict deadlines and high client expectations.

Key responsibilities include:

• Reviewing capital transaction documentation and maintaining KYC and AML records to support regulatory compliance.
• Working with oversight of Senior Associate - Investor Services on all aspects of investor services for a large number of hedge fund, fund of fund and private equity fund accounts with a high volume of transactions and inquiries.
• Responding to requests and inquiries from portfolio managers and investors.
• Performing Anti-Money Laundering (AML) checks whilst displaying a comprehensive knowledge of the established practices, processes and procedures.
• Compliance with documentation standards as they relate to investor qualification criteria under U.S. and other jurisdictional requirements (FATCA, OFAC, AIFMD etc.) and client constitutive documents.
• Recording and review of compliance documentation for regulatory, anti-money laundering and know-your-customer standards.
• Capital Transaction processing – review, verification, acceptance and processing of capital transactions for a group of high profile and key clients.
• Maintenance of member registers including responsibility for data integrity.
• Review and file original documents received.
• Updating contact details and distribution lists for registered shareholders.
• Checking Investor Services inbox and SharePoint fax queue and responding to queries.
• Supporting client phone lines and e-mail communication.
• Logging all incoming subscription, redemption and transfer transactions in FM3.
• Attaching downloaded SWIFT reports to transaction entries in FM3.
• Adding review to pending subscriptions, redemptions and transfers in FM3.
• Following up on any AML needed for subscription, redemption or transfer orders.
• Submitting transfer requests to client for approval.
• Downloading client contact information reports from PI Web and updating information in our system on a regular basis.
• Other job functions as required.

Qualifications:

• A university graduate with a bachelor's degree in humanities, economics, finance, business, or a related discipline.
• A recent graduate and/or a candidate with at least one year of experience working in a similar role in the financial services industry.
• Technical knowledge of alternative investment products, operations and the offshore financial services industry including systems technology, valuation, prime brokerage, financing and custody preferred.

Technical Requirements:

• Solid working knowledge of all Windows applications with Excel to an advanced level.

General Skills & Abilities Required:

• Strong Communication Skills: Demonstrates clear verbal articulation, active listening, writing for clarity and purpose, adapting messages to diverse audiences and providing and receiving constructive feedback.
• Organizational Agility in Fast-Paced Environments: Demonstrates strong organizational capabilities, effectively managing competing priorities, coordinating multiple tasks simultaneously, and maintaining accuracy and efficiency in dynamic, deadline-driven settings.
• Relationship Management and Client Service Excellence: Builds and maintains strong professional relationships, understands client needs and expectations, and delivers responsive, high-quality service that fosters trust and long-term engagement.
• Self-Driven Problem Solving and Work Ethic: Exhibits initiative, accountability, and persistence in identifying challenges, developing practical solutions, and delivering results while maintaining a strong commitment to professional excellence.
• Strategic and Analytical Attention to Detail: Applies a detail-oriented and analytical approach to evaluating information, identifying trends and inconsistencies, and making informed decisions that support organizational objectives.
• Time Management, Planning, and Prioritization Skills: Effectively organizes workload, plans activities proactively, and prioritizes responsibilities to meet deadlines, optimize efficiency, and achieve desired outcomes.
• Interpersonal and People-Focused Engagement: Thrives in collaborative and client‑facing environments, building positive relationships through approachable communication, teamwork, and a genuine interest in supporting others.
• Integrity and Ethical Judgment: Demonstrates high moral and ethical standards, exercising sound judgment, maintaining confidentiality, and acting with honesty, professionalism, and accountability in all interactions.

Terms: Full-Time on-site role. Compensation commensurate with qualifications and experience.