Lead customer relations at Hard Rock Ottawa Hotel & Casino in Ottawa, overseeing guest service and player engagement on a full-time permanent schedule.
This Customer Relations Supervisor oversees daily team operations and supports exceptional guest experiences. The position addresses concerns, escalations, rewards inquiries, and service recovery while coaching employees. It also supports AGCO compliance, promotions, and Hard Rock service standards.
Key Responsibilities:
- Supervise Customer Relations employees during shift operations
- Maintain a visible presence on the gaming floor
- Ensure compliance with AGCO regulations and applicable policies
- Support hiring, training, evaluations, recognition, and development
- Plan and execute site promotions with the manager
Requirements:
- Post-secondary diploma in Marketing or Business-related discipline
- Two years of special events or public relations experience
- One year of service-industry supervisory experience
- Working knowledge of MS Office application packages
- Ability to obtain Category 1 Gaming Assistant registration
Apply customer service leadership, organization, communication, and gaming-floor awareness as a Supervisor at Hard Rock Ottawa.
Customer Relations Supervisor Casino employer: Hard Rock Hotel & Casino Ottawa
At Hard Rock Ottawa Hotel & Casino, we pride ourselves on fostering a dynamic and inclusive work environment where employees are empowered to grow and thrive. With competitive benefits, opportunities for professional development, and a vibrant culture that celebrates creativity and teamwork, we offer a rewarding career path in the heart of Ottawa's entertainment scene. Join us to be part of a passionate team dedicated to delivering exceptional experiences while enjoying the unique advantages of working in a renowned establishment.
Contact Details:
Hard Rock Hotel & Casino Ottawa Recruitment Team
