Represent Hapag-Lloyd Canada as the first customer contact, using communication skills and cargo coordination expertise to support efficient delivery operations.
This Coordinator, Inland Delivery Team role focuses on customer satisfaction and high-quality service. You will manage requests across communication channels, coordinate cargo movements, and support release processes. The position requires collaboration, organization, and accurate documentation.
Key Responsibilities:
- Respond to customer requests while meeting daily KPIs
- Facilitate customs clearance and inspection notifications
- Prepare delivery instructions and execute work orders
- Trace cargo and coordinate timely deliveries
- Manage transport exceptions and evaluate carrier performance
Requirements:
- Excellent written and spoken English communication skills
- French language skills considered an asset
- Legal eligibility to work in Canada
- Working knowledge of MS Office and CRM systems
- Experience in logistics or a related field preferred
Bring customer service, documentation accuracy, and cargo coordination skills to Hapag-Lloyd Canada's inland delivery operations.
Inland Delivery Customer Service Coordinator in Vancouver employer: Hapag-Lloyd AG
Hapag-Lloyd is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture. With a strong commitment to professional growth, employees in the Coordinator Customer Service Booking role benefit from comprehensive training and development opportunities while working in a fast-paced global environment. Located in a vibrant city, Hapag-Lloyd offers competitive benefits and a supportive atmosphere that encourages teamwork and innovation.
