Technical Analyst - Cloud Messaging, Identity and Security in Hamilton

Posted on Thursday October 22, 2026

Internal/External

Date of Appointment: As soon as possible

Reporting to: Chief Information Officer

Department: Information and Communication Technology

Unit: Cloud and Infrastructure

Under the direction of the Chief Information Officer, this position is responsible for the administration, security, availability and continuous improvement of the Board's enterprise messaging, identity, access management and cloud services platforms. The position supports automated account provisioning, authentication and access controls, cybersecurity initiatives, and core infrastructure services while conducting technical research and development to support innovation, operational efficiency and service excellence.

Qualifications

• Education
• Minimum Required: 3-year Advanced College Computer Sciences diploma
• Preferred: 4-year Computer Sciences degree
• Experience
• Minimum of three (3-5) years of relevant experience
• Preferred: 7 years
• Certifications or Designations
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Information Security Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Messaging Administrator certification (or equivalent Exchange Online administration certification)
• CompTIA Security+
• Job Specific Skills
• Knowledge of Microsoft 365, identity and access management, cybersecurity principles and security operations.
• Experience with PowerShell automation, technical documentation and project management.
• Strong analytical, troubleshooting, problem-solving, time-management and organizational skills.
• Strong commitment to customer service, with effective interpersonal, communication and relationship-building skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Enterprise Messaging Administration
• Administer and support the Board's enterprise email and messaging environment, including mailboxes, groups, mail flow, retention and archiving.
• Monitor service health and resolve delivery, synchronization, authentication and client-access issues.
• Identity Lifecycle and Account-Provisioning Automation
• Develop and maintain PowerShell scripts and automated processes supporting account creation, changes, suspension and offboarding.
• Monitor identity integrations and provisioning workflows, resolving exceptions and maintaining appropriate logging and audit trails.
• Messaging and Cloud Security
• Administer email and identity security controls addressing phishing, malicious content, impersonation, spoofing, forwarding and access permissions.
• Review alerts and support threat-hunting, incident response and containment of compromised accounts.
• Service Management and Operational Support
• Provide advanced support for messaging, identity and automated provisioning incidents, including recurring problems and service outages.
• Follow change-management practices and participate in after-hours support for urgent operational or security incidents.
• Documentation, Compliance and Continuous Improvement
• Maintain technical documentation and produce reports on provisioning, access, email threats and service availability.
• Support privacy, cybersecurity, audit, business continuity and service-improvement initiatives.

Additional Requirements

• Travel to Board schools/administrative sites may be required.
• Must be available to respond to urgent matters outside normal working hours.

Location

St. Mary - Catholic Education Resource Centre (CERC), 209 MacNab St. North

Salary

Professional Administrative Support Staff (PASS 6) - ($77,638 - $96,956)

Last date for consideration Thursday November 5, 2026 @ 4:00 pm EST

The Hamilton-Wentworth Catholic District School Board (HWCDSB) is committed to equity and inclusion in the recruitment and hiring of qualified staff who reflect the diversity of students and our community. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to: First Nations, Métis and Inuit peoples, and all other Indigenous peoples; members of groups that commonly experience discrimination due to race, ancestry, colour or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities.

In our efforts to ensure an inclusive, diverse and representative workforce, HWCDSB will value, promote and encourage the hiring of staff from under-represented communities; value applicants' additional experiences, lived experience, skills, backgrounds and perspectives; collect voluntary self-identification data from applicants in accordance with the Ontario Human Rights Code, HWCDSB's Teacher Hiring Practices Administrative Procedures, and Ontario's Anti-Racism Data Standards. Where the required skills, ability and qualifications of candidates are relatively equal, candidates who self-identify as a member of one or more under-represented groups may be selected. The HWCDSB is also an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. We also recognize our duty to accommodate and foster a culture of inclusion. We will provide accommodations during the hiring process. If an accommodation is required, please inform the Human Resources Team or Hiring Manager in advance of any part of the process. All information received relating to a candidate's required accommodation will be addressed confidentially.