Join Haivision as a Customer Success Engineer focused on broadcasting solutions. Leverage your technical skills to deliver exceptional customer post-sale experiences and support their operations.
In this role, you will manage customer systems from onboarding to daily support, ensuring they gain maximum value from Haivision's products. Non-standard working hours, including evenings and travel, are essential for this position. You will also diagnose issues and provide timely resolutions for critical operational needs.
Key Responsibilities:
- Lead the commissioning of broadcast video solutions
- Diagnose network and streaming issues for clients
- Train partners and end users on system use
- Collaborate with teams to ensure customer satisfaction
- Provide feedback for product improvements
Requirements:
- At least 3 years in technical support roles
- Solid knowledge of video streaming and related technologies
- Experience with Linux and networking tools
- Strong communication skills and customer service orientation
- Ability to work flexible hours including on-call rotations
Support customers with expert guidance and technical knowledge as part of Haivision's dedicated team.
Customer Success Engineer for Broadcast Solutions in Montréal employer: Haivision
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