At a Glance
- Tasks: Lead a dynamic team to enhance customer service and manage order processes.
- Company: Hagen Group, a family-owned Canadian business with a strong community focus.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on teamwork and innovation.
- Why this job: Join a passionate team and make a real difference in customer experience.
- Qualifications: Proven leadership skills and experience in customer service management.
The predicted salary is between 90000 - 110000 $ per year.
Hagen Group, a Canadian family-owned business headquartered in Montreal, is seeking a Customer Service & Order Entry Director to oversee the Canada Customer Service function. The hybrid role requires leading the team, managing orders, consumer services, claims, and EDI while supporting peak periods and driving a best-in-class customer experience.
Based in Montreal with a hybrid work model, the candidate will collaborate with Sales, Operations, Supply Chain, and Quality Assurance to align service.
Director, Customer Service & Order Management – Hybrid in Baie-D'Urfé employer: Hagen-Group
Hagen Group is an exceptional employer that has been a trusted, family-run business for over 70 years, located in Montreal. With a strong commitment to innovation and quality, employees benefit from a hybrid work model, generous profit-sharing plans, and a supportive work culture that prioritizes both customer and employee satisfaction. The company fosters professional growth through continuous learning opportunities and promotes a pet-friendly environment, making it a rewarding place for those passionate about enhancing the lives of pets and their owners.
