MICE (Meetings, Incentives, Conferences, Exhibitions) Coordinator - TICO certified
Job Category: RLV Call Centre
Requisition Number: MICEM001252
- Posted : July 20, 2026
- Full-Time
Locations
Showing 1 location
Toronto
Toronto, ON M9B 6K5, CAN
Description
Key Responsibilities
- Assist with the end‐to‐end coordination of MICE events (meetings, incentives, conferences, exhibitions), including timelines, checklists, and documentation.
- Prepare basic proposals, quotations, and costing based on client briefs, using agreed products, destinations, and rate guidelines.
- Liaise with hotels, venues, DMCs, transport providers, and other suppliers to obtain rates, availability, and service confirmations.
- Support site inspections and venue evaluations by arranging appointments, collating information, and preparing visit schedules.
- Maintain accurate event files, databases, and reports, including participant lists, rooming lists, and service orders.
- Coordinate registration, travel, and accommodation details for participants, and provide information and support before and during the event.
- Monitor service delivery during events, flag issues promptly, and help implement on‐site solutions with the project manager or senior event manager.
- Assist with post‐event tasks such as feedback collection, supplier reconciliation, and preparation of invoices and basic financial summaries.
- Contribute to general administrative tasks for the MICE team (data entry, document preparation, research on venues and destinations).
- Any other tasks assigned
Specialized Knowledge, Skills, and Attributes Required to be Successful
- Must be TICO certified
- Experience in events, hospitality, corporate travel, or MICE operations (often 1–3 years in a coordinating or administrative role).
- Strong organizational and time‐management skills, with the ability to handle multiple events and deadlines simultaneously.
- Good communication skills (written and verbal) and a client‐service mindset, with confidence to liaise with both clients and suppliers.
- Proficiency in office software (e.g., Outlook, Excel, PowerPoint) and basic familiarity with CRM or booking systems is an advantage.
- High attention to detail, accuracy in documentation, and comfort working with budgets and basic numbers.
- Flexibility to work occasional evenings, weekends, and travel for site visits or on‐site event support as required.
Working Conditions
- Call centre environment - home-based/remote or hybrid
- Monday to Friday from 9:00 am – 5:00 pm (EST). Flexibility to work occasional evenings, weekends, and travel for site visits or on‐site event support as required.
MICE (Meetings, Incentives, Conferences, Exhibitions) Coordinator - TICO certified in Toronto employer: H.I.S Canada Travel Inc.
HIS Canada Travel Inc. is an exceptional employer that values innovation and teamwork, offering a dynamic remote work environment for the Web Support and Fraud Agent role. Employees benefit from a supportive culture that encourages professional growth and development within the travel industry, alongside flexible working hours that promote work-life balance. With a focus on customer satisfaction and fraud prevention, this position provides meaningful opportunities to make a real impact in the travel sector.
