At a Glance
- Tasks: Manage online reservations and detect fraud while ensuring customer satisfaction.
- Company: Join HIS Canada Travel Inc., a leader in travel solutions.
- Benefits: Flexible remote work, competitive pay, and opportunities for growth.
- Other info: Dynamic role with flexible hours and a focus on teamwork.
- Why this job: Make a difference in the travel industry while honing your problem-solving skills.
- Qualifications: Strong communication skills and a background in travel preferred.
The predicted salary is between 40500 - 49500 $ per year.
Join HIS Canada Travel Inc. as a Web Support and Fraud Agent in a remote capacity.
This role emphasizes timely online reservation management and fraud detection through innovative problem-solving.
As a Web Support and Fraud Agent, you will manage reservations, respond to customer inquiries, and verify booking details to ensure compliance and customer satisfaction.
The position requires excellent communication skills and attention to detail, especially when identifying suspicious transactions and resolving issues.
A background in travel and tourism is pivotal to navigate this dynamic role effectively.
Key Responsibilities
- Process online reservations accurately and timely
- Resolve customer inquiries via multiple digital channels
- Support sales by promoting travel products
- Monitor bookings for potential fraud activity
- Collaborate with teams to ensure compliance
Requirements
- Excellent verbal and written communication skills
- Strong organizational and problem-solving abilities
- Travel and Tourism Diploma/TICO preferred
- Computer literacy, including MS Office
- Ability to work flexible hours, including statutory holidays
Utilize your communication and analytical skills to enhance customer experiences while protecting against fraud in the travel industry.
Web Support Fraud Agent – Remote in Calgary employer: H.I.S Canada Travel Inc.
HIS Canada Travel Inc. is an exceptional employer that values innovation and teamwork, offering a dynamic remote work environment for the Web Support and Fraud Agent role. Employees benefit from flexible hours, opportunities for professional growth in the travel industry, and a supportive culture that prioritizes customer satisfaction and compliance. Join us to make a meaningful impact while enjoying the unique advantages of working in a thriving sector.
