Use bilingual communication and problem-solving skills as a remote Customer Service Representative serving Medavie members from Québec. Answer health benefit questions with care.
This permanent, full-time Customer Service Representative role sits within Medavie's Customer Experience department. You will help members with health benefits, plan eligibility, payment inquiries, and general questions. The work requires clear phone and email communication, attention to detail, multitasking, and technical confidence while switching between software. English proficiency is required for daily collaboration beyond Québec.
Key Responsibilities:
- Answer questions about health benefits and plan eligibility
- Handle payment inquiries and other general questions
- Assess and resolve issues quickly for members
- Provide effective strategies for first-call resolution
- Assist callers while managing multiple software applications
Requirements:
- Fully bilingual in French and English
- Communicate clearly, concisely, and warmly by phone and email
- Demonstrate excellent attention to detail and multitasking
- Apply strong problem-solving skills to member needs
- Bring relevant customer service or health training, education, or experience
Support Medavie members through bilingual service, health benefits knowledge, detailed communication, and effective problem resolution.
Bilingual Health Benefits Customer Service Representative in Edmonton employer: Guardian Ambulance
Guardian Ambulance offers a supportive work environment with opportunities for professional growth in the healthcare sector. Employees benefit from flexible scheduling and the chance to make a meaningful impact on community health through emergency medical services. The company values confidentiality, professionalism, and teamwork, fostering a culture of care and respect.
