Embrace a leadership role that focuses on uptime and warranty management at Nors Canada. Drive customer satisfaction and operational excellence through key initiatives and performance metrics.
As the Uptime Center & Warranties Manager, you will focus on maximizing uptime and enhancing warranty recovery strategies. Your responsibilities encompass training systems, operational alignment, and improving customer experiences through effective governance and compliance measures. This role requires analytical prowess and the capability to manage ongoing improvements across multiple fronts.
Key Responsibilities:
- Enhance technician training and capability alignment
- Monitor performance metrics and driving recovery rates
- Address down unit issues and escalate for resolution
- Analyze warranty performance monthly and annually
- Improve the overall uptime strategy for long-term success
Requirements:
- Excellent organizational and strategic planning skills
- Proven experience in operational management
- In-depth knowledge of warranty processes
- Relevant educational background
- French proficiency is beneficial
Lead the transformation of uptime management and enhance customer engagement at Nors Canada.
Uptime & Warranty Leadership at Nors Canada in Ottawa employer: Grupo NORS
Nors Canada is an exceptional employer that prioritizes employee growth and development, offering a dynamic work culture focused on operational excellence and customer satisfaction. With a commitment to training and enhancing capabilities, employees are empowered to drive meaningful improvements in uptime management while enjoying a collaborative environment that values innovation and strategic thinking. Located in a vibrant community, Nors Canada provides unique opportunities for career advancement and a chance to make a significant impact in the industry.
