At a Glance
- Tasks: Provide exceptional customer support via phone, chat, and email while promoting wellness experiences.
- Company: Join Groupe Nordik, creators of unique Canadian Spa Villages focused on wellness.
- Benefits: Competitive salary, comprehensive benefits, free spa access, and discounts on services.
- Other info: Enjoy a warm work environment with personalized training and excellent career growth opportunities.
- Why this job: Be the heart of our operations and make a difference in clients' wellness journeys.
- Qualifications: High school diploma, 2 years in sales/customer service, bilingual in French and English.
The predicted salary is between 47250 - 57750 $ per year.
Creators of unique Canadian Spa Villages, Groupe Nordik brings exceptional wellness experiences to life in all its destinations.
Nordik Spa Village Chelsea, Thermea Spa Village Winnipeg and Thermea Spa Village Whitby
Supported by a team of more than 800 passionate employees, we combine innovation, expertise, and team spirit to push the standards of wellness further.
Every team within Groupe Nordik has an important role to play in turning our ambitious creations into reality.
Each of us is a passionate individual, united around a single mission: to make a difference.
What you will do
Our contact center representatives are the starting point and the ending point of our wellness experience.
From managing reservations to educating clients on the benefits of our spas, our contact center agents are at the heart of our operations.
Our contact center agents assist our clients in different ways, whether through phone calls or online requests.
Our contact center supports our operations and our clients at all times. We are open Monday through Sunday, 364 days a year.
Responsibilities
- Provide customer support by phone, chat, and/or email;
- Answer questions and facilitate problem resolution;
- Provide product recommendations and/or complete the sales cycle based on the client's needs;
- Recognize and act on upselling opportunities;
- Recognize the right time to escape issues or complaints to supervisors, based on the client interaction;
- Gather information and document the details of client interactions to ensure appropriate follow-up on the client's request;
- Uphold contact center standards for customer service excellence, including scripts and procedures;
- Follow up on all internal requests, as needed.
To succeed in this role, you will need
- A high school diploma;
- A minimum of 2 (two) years of experience in sales and/or customer service;
- Bilingualism (French and English) is essential to support our operations outside Quebec;
- Call center experience is considered an asset.
Your profile stands out thanks to your
- Strong communication skills (oral and written, in both French and English);
- Ability to multitask;
- Excellent interpersonal skills;
- Analytical mindset and attention to detail.
Salary & Benefits
- Competitive salary according to Groupe Nordik's salary scale;
- Access to a comprehensive benefits plan, including telemedicine;
- Free spa access for you and a guest of your choice;
- Discounts on food and on massage therapy and esthetic services at our spas;
- Free access to an on-site fitness room;
- Warm work environment with free parking and non-alcoholic beverages;
- Personalized training and development program.
Contact Centre Agent employer: Groupe Nordik Inc.
Groupe Nordik is an exceptional employer that prioritizes innovation and employee growth in the vibrant city of Gatineau, QC. With a strong focus on wellness and technology, we foster a collaborative work culture where your contributions directly enhance guest experiences at our spa villages. Join us to be part of a forward-thinking team that values creativity, offers professional development opportunities, and embraces the latest advancements in AI to deliver outstanding service.
