At a Glance
- Tasks: Lead CRM strategies to enhance customer experiences and retention.
- Company: Groupe Dynamite, a dynamic player in the fashion industry.
- Benefits: Competitive salary, creative work environment, and growth opportunities.
- Other info: Join a talented team and drive measurable results in a collaborative setting.
- Why this job: Make a real impact on customer engagement through innovative strategies.
- Qualifications: 8+ years in CRM, management experience, and bilingual skills.
Elevate customer experiences as Senior Manager CRM at Groupe Dynamite, Montréal. Oversee evolving CRM channels and enhance customer retention strategies.
In this pivotal role, you will spearhead the CRM strategy and long-term roadmap for engaging consumers through email, SMS, and app push channels. Your leadership will focus on advanced personalization, engaging customers effectively while managing a talented team and driving measurable results. Collaboration with stakeholders is key to unlocking the potential of CRM initiatives.
Key Responsibilities: • Create and direct comprehensive CRM strategy and budget • Oversee A/B testing to refine customer engagement efforts • Build strong processes for CRM governance • Analyze performance data with tools like Google Analytics 4 • Partner with teams to align on priorities and solve challenges
Requirements: • Bachelor’s degree in Marketing, Business, or relevant field • 8+ years in CRM or lifecycle marketing • 4+ years of management experience in a related role • Experience with relevant CRM platforms • Bilingual in French and English
Drive customer engagement through innovative CRM strategies in the fashion industry. #J-18808-Ljbffr
Groupe Dynamite CRM Strategy Leader employer: Groupe Dynamite Inc.
Groupe Dynamite Inc. is an exceptional employer located in Mont-royal, QC, offering a vibrant work culture that prioritizes employee growth and innovation. With a comprehensive benefits package, including performance-driven bonuses and flexible vacation policies, GDI fosters an environment where creativity thrives and team members are empowered to make impactful contributions. As a recognized leader in the fashion retail industry, GDI provides unique opportunities for professional development and collaboration across diverse teams, ensuring that every day brings new challenges and rewards.
