Use your LLQP license to advise insurance clients, resolve concerns, and support policy relationships through clear, empathetic communication.
This Customer Support Advisor role serves clients throughout their policy lifetime. You will provide insurance advice, answer policy inquiries, manage payments, and address complaints. The work combines relationship management, retention, service, and accurate documentation.
Key Responsibilities:
- Handle policy updates, coverage adjustments, claims intake, and refunds
- Provide accurate insurance advice about features, benefits, and coverage
- Resolve complaints and inquiries with empathy and professionalism
- Document interactions and follow compliance and quality guidelines
- Maintain licenses across applicable life insurance jurisdictions
Requirements:
- LLQP certification, minimum Ontario
- One to two years of call centre experience
- Experience in customer service, sales, or relationship management
- Familiarity with CRM platforms and customer engagement strategies
- Accuracy explaining financial and policy-related matters
Apply your LLQP licensing, insurance knowledge, and client relationship skills to deliver accurate, supportive policy service.
Licensed Life Insurance Advisor in Toronto employer: Greenstone Financial Services Canada
Join a dynamic and supportive team as a Customer Support Advisor, where your LLQP certification will be valued in delivering exceptional client experiences. Our company fosters a collaborative work culture with meaningful training, generous benefits including 4 weeks of vacation, and opportunities for professional growth, all while enjoying a hybrid work model that balances office and remote work. With a commitment to employee well-being and development, we ensure that every team member feels empowered and appreciated in their role.
Contact Details:
Greenstone Financial Services Canada Recruitment Team
