Business Intelligence Analyst – Hybrid in Toronto

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential. Through our unique integrated payer-provider model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities.

THE ROLE IN A NUTSHELL

The Business Intelligence Analyst enables data-driven decision-making by delivering high-quality, actionable insights aligned to organizational priorities. Acting as a bridge between business stakeholders and technical teams, the role ensures analytics solutions are scalable, accurate, and governed by enterprise data standards. Through proactive performance monitoring and analysis, the Analyst supports strategic and operational improvement across the organization.

Responsibilities include:

• Design, develop, and maintain business intelligence reports, dashboards, and metrics aligned with strategic and operational goals.
• Translate business requirements into technical specifications and partner with data and analytics teams to deliver effective BI solutions.
• Ensure data integrity, governance, and consistency by adhering to enterprise data standards and architecture.
• Monitor key performance indicators to identify trends, risks, and opportunities for continuous improvement.
• Conduct ad-hoc and deep-dive analyses to support leadership decision-making and business initiatives.
• Present insights and recommendations clearly to both technical and non-technical audiences.
• Support and enable business users through guidance on BI tools, data interpretation, and best practices.

WHO WE'RE LOOKING FOR

• Post-secondary degree in computer science, data science, mathematics, statistics, or a related field.
• 3+ years of hands-on experience designing and delivering BI reports, dashboards, and scorecards using tools such as Power BI, Tableau, or Looker.
• Strong technical proficiency in data querying, transformation, and modeling using SQL and related languages (e.g., DAX, Power Query, M).
• Experience developing end-to-end BI solutions, including ETL processes, relational databases, data warehouses, and cloud data platforms (e.g., Azure Synapse, Snowflake, BigQuery).
• Proven ability to work with large, complex datasets and translate business requirements into scalable, actionable insights while ensuring data quality and governance.
• Strong communication, storytelling, and collaboration skills, with experience engaging both technical and non-technical stakeholders.

NICE TO HAVE

• Knowledge of scripting languages (e.g., Python, R) for advanced analytics or automation.
• Exposure to machine learning or predictive analytics concepts and their integration into BI workflows.
• Background in training or mentoring business users on BI tools and data literacy.
• Bilingual in French and English.

WHAT WE OFFER

Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters. We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.