At a Glance
- Tasks: Lead the modernization of technology infrastructure and operations for a non-profit health care organization.
- Company: Join GreenShield, a Canadian non-profit dedicated to Better Health for All.
- Benefits: Enjoy a meaningful career with competitive salary, growth opportunities, and a supportive culture.
- Other info: Be part of a diverse team that values inclusivity and collaboration.
- Why this job: Make a real impact on health outcomes while working with innovative technologies.
- Qualifications: 12+ years in tech operations, with leadership experience in complex environments.
The predicted salary is between 121500 - 148500 $ per year.
GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential. Through our unique integrated payer-provider model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities.
The Director, Infrastructure & Operations is accountable for the foundational platforms that support GreenShield's business and customer-facing services. The role provides strategic leadership for infrastructure engineering, cloud platforms, enterprise networking, database services, service operations, reliability, disaster recovery and observability. This is a strategic, leader-of-leaders position.
Core Accountabilities:
- Infrastructure & Platform Strategy: Own the multi-year infrastructure and cloud strategy and investment roadmap. Translate GreenShield's business direction into platform architecture, lifecycle, capacity and financial plans.
- Enterprise Modernization & Transformation: Lead the rationalization and modernization of platforms, tooling, data centre footprint and duplicate technologies. Drive cloud migration, legacy retirement and infrastructure refresh with measurable reductions in technical debt, operational risk and complexity.
- Platform Ownership: Provide end-to-end accountability for GreenShield's infrastructure estate, including hybrid cloud and hosted environments, Windows Server and virtualization, storage and backup, enterprise networking and telecommunications, and database platforms.
- Enterprise Uptime & Service Operations: Lead 24/7 infrastructure operations against defined service and performance targets. Own major incident command, problem management, operational reviews and infrastructure change governance.
- Observability, Automation & Reliability: Mature GreenShield's enterprise observability capability using tools such as Dynatrace and related tooling.
- Contact Centre & Business Partnership: Partner directly with contact centre and business operations leaders to protect the platforms, telephony, integrations and network paths on which member and provider servicing depends.
- Business Continuity & Operational Resilience: Own infrastructure disaster recovery and continuity capabilities with documented and tested recovery time and recovery point objectives.
- Risk, Compliance & Technology Currency: Maintain infrastructure practices that support applicable OSFI obligations and GreenShield's internal risk requirements.
- Vendor, Commercial & Financial Management: Own a broad portfolio of cloud, infrastructure, database, telecom, monitoring and managed-service partners.
- Leadership & Talent Development: Lead and develop a multi-layer organization of managers and technical specialists.
WHO WE'RE LOOKING FOR:
- 12+ years of progressive experience in infrastructure, cloud and technology operations, including 5+ years leading managers in a complex enterprise environment.
- Demonstrated ownership of an enterprise infrastructure and cloud strategy with a funded multi-year roadmap.
- Proven success leading platform consolidation, cloud migration, legacy retirement and modernization across a hybrid estate.
- Depth across hybrid cloud, on-premises infrastructure, virtualization, storage, backup and enterprise networking.
- Accountability for enterprise uptime and 24/7 operations supporting business-critical and high-volume customer-facing services.
- Experience establishing modern observability, automation or Site Reliability Engineering practices.
- Strong vendor and commercial management credentials.
- Regulated-industry experience, ideally in financial services, insurance or healthcare.
- Executive-level communication and stakeholder-management skills.
- Post-secondary degree in computer science, engineering, information technology or a related discipline, or equivalent practical experience.
THE CULTURE: We believe a career should be meaningful. Our culture is one where everyone's voice is heard and valued. We dare to challenge the status quo. We believe that your workplace should empower you to be the best version of yourself. Inclusivity makes us a stronger, smarter and more informed organization.
A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Director – Hybrid in Windsor employer: Green Shield Canada (GSC)
At GreenShield, we are not just a non-profit health care and insurance organization; we are a community dedicated to making a meaningful impact on the health and well-being of Canadians. Our hybrid work culture fosters collaboration and innovation, empowering employees to grow and thrive while contributing to our mission of Better Health for All. With a commitment to inclusivity and professional development, we offer unique opportunities to lead transformative initiatives in a supportive environment that values every voice.
