At a Glance
- Tasks: Lead and innovate contact centre operations, focusing on automation and customer engagement.
- Company: Join GreenShield, a non-profit dedicated to enhancing health through strategic leadership.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with the chance to drive impactful change in a collaborative environment.
- Why this job: Make a real difference in customer service while shaping a digital-first approach.
- Qualifications: 7+ years in leadership, budget management, and experience with diverse teams.
Drive impactful contact centre operations at GreenShield as the Director, focusing on automation and enhanced customer interactions. Your strategic leadership will shape our digital-first approach.
In this crucial role, you will report to the Vice President of Enterprise Service, leading initiatives to optimize team performance and stakeholder engagement. Your experience in managing large frontline teams will be essential in ensuring high-quality service delivery. Collaborate effectively to steer complex changes and enhance operational efficiencies within our non-profit organization.
Key Responsibilities: • Lead and develop managerial staff within the contact centre • Implement process improvements and AI solutions • Monitor and analyze service performance metrics • Engage with cross-functional teams for cohesive operations • Advocate for both customer and employee interests
Requirements: • 7+ years of progressive leadership experience • Strong knowledge in budget management and capacity planning • Ability to create and adapt long-term strategic plans • Experience in working with diverse teams and stakeholders • Proficiency in relevant technologies, like Microsoft Dynamics 365
Bring your extensive experience and passion for better health as you lead transformative initiatives at GreenShield. #J-18808-Ljbffr
Director of Enterprise Contact Centre Operations in Windsor employer: Green Shield Canada (GSC)
At GreenShield, we pride ourselves on being an exceptional employer that values innovation and collaboration. As the Director of Enterprise Contact Centre Operations, you will thrive in a supportive work culture that prioritizes employee growth and well-being, while also making a meaningful impact in the non-profit sector. Our commitment to automation and enhanced customer interactions ensures that you will be at the forefront of transformative initiatives, all within a dynamic team environment located in a vibrant community.
