Bilingual Customer Service Representative – Hybrid in Windsor

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities.

This role is fast-paced and demanding. Calls come one after another, and many involve members who are frustrated, stressed, or navigating real health and financial concerns. You’ll need to stay focused, think clearly, and communicate with confidence; often while managing multiple systems and delivering answers in real time. There is pressure, and some days will feel heavy. But this work matters. In those same moments, you’re often the person who brings clarity, reassurance, and real solutions when people need it most.

As a Contact Centre Services Representative (Customer Service Representative), you play a vital role in delivering on that mission. You are often the first point of connection for members, providers, and clients—providing respectful, knowledgeable, and reliable service through phone, email, and chat channels. This role operates within a high-volume, performance-focused contact centre where quality, accuracy, and empathy are equally important.

What Success Looks Like:

• Delivering consistent, respectful, and accurate service in every interaction
• Meeting service, quality, and schedule expectations
• Contributing positively to a fair, inclusive, and accountable team culture
• Adapting to new tools, processes, and service offerings
• Supporting members with clarity, care, and professionalism

Who We're Looking For:

• Experience providing customer service in a fast-paced environment
• Professional-level communication skills in English
• Professional-level communication skills in French
• Comfort working with multiple systems and technologies at the same time
• Ability to remain seated for extended periods
• Strong problem-solving skills and ability to remain composed in complex situations
• Experience working collaboratively in a team environment

Nice to Have:

• Experience in healthcare, insurance, or benefits administration

This role includes a comprehensive, in-person training program, along with ongoing coaching, quality feedback, and learning opportunities. The call centre operates 365 days a year. Shifts range from 8am to 11pm from Monday to Sunday. Schedules are determined at the end of training.

We believe a career should be meaningful. Our culture is one where everyone's voice is heard and valued. Inclusivity makes us a stronger, smarter, and more informed organization. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.