Product Manager, Benefit Administration in Toronto

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential. Through our unique integrated payer-provider ('payvider') model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All. At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

Reporting to the Director of Product - Administration, the Product Manager, Administration drives the strategic development of products that enhance GreenShield+ administration capabilities. This role balances product vision, evidence-based decision-making, cross-functional collaboration, and hands-on delivery support to simplify complex administrative workflows and create meaningful value for members, administrators, and the business. You will lead the development and execution of products and services that align with GreenShield’s strategic goal of enabling efficient care, with a focus on scalable administration experiences, clear product roadmaps, and measurable outcomes.

Responsibilities:

• Lead the development and execution of administration-focused products and services that support efficient care and align with GreenShield’s strategic priorities.
• Define, prioritize, and communicate product requirements while contributing to the long-term product vision and roadmap.
• Facilitate stakeholder discussions, evaluate needs, challenge assumptions, and translate insights into actionable product plans.
• Communicate product strategy, decisions, and roadmaps clearly to non-technical audiences through presentations, documentation, and working sessions.
• Collaborate with Product, Design, Architecture, Engineering, Operations, Marketing, and Sales teams throughout discovery, delivery, launch, and continuous improvement.