People and Culture Business Partner Director – Hybrid in Toronto

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential. Through our unique integrated payer-provider model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities.

The Director, People & Culture Business Partner is an integral member of the P&C Leadership Team and serves as a strategic enterprise advisor and primary P&C partner to executives, vice-presidents and directors. This role will partner directly with senior leaders and their teams to translate ambitious business plans into practical workforce, organization and talent priorities. Working closely with P&C Communities of Expertise (COEs), the Director will bring a strong business lens to the design and delivery of P&C products, services and solutions, while helping leaders build the capabilities, structures and culture required for sustainable growth.

You bring a commercial mindset, enterprise orientation and the curiosity to identify workplace and workforce trends, patterns and emerging needs. You use data, insights, business drivers and the external landscape to anticipate human-capital risks and opportunities, strengthen the employee experience and shape talent strategies that enable growth. You challenge conventional thinking, develop bold and practical solutions, and are comfortable influencing senior leaders with clear, courageous counsel.

What You Will Do

• Advise senior leaders on P&C policies, best practices and continuous improvement opportunities that increase engagement and performance.
• Build a strong understanding of each client group and its business strategy.
• Act as a change agent from planning through implementation and use ongoing sensing to identify opportunities that can become strategic initiatives.
• Serve as a trusted advisor to senior leaders and maintain a strong understanding of business priorities, operating models, talent and culture.
• Partner with COEs by bringing a practical business lens to the products, programs and services they build.
• Partner with senior leaders to translate business strategy into workforce plans, capability priorities and talent strategies.
• Identify critical roles, talent risks, succession needs and internal mobility opportunities, and influence build, buy and borrow decisions that strengthen leadership bench strength and support future growth.
• Deliver P&C cycles and business initiatives while creating an exceptional employee and leader experience.
• Translate workforce data, engagement results, attrition, performance, mobility and capability trends into clear business insights.
• Lead execution against business goals by mapping end-to-end processes, using agile planning, defining clear deliverables, roles and accountabilities, and incorporating retrospective reviews and lessons learned.
• Coach leaders on operating model evolution, role clarity, decision rights, team effectiveness, ways of working and people-management practices.

What We're Looking For

• Post-secondary education in business, human resources management or a related field.
• At least 10 years of progressive human resources leadership experience.
• Experience leading or supporting strategic workforce planning, succession, internal mobility, talent reviews and capability planning in a complex or evolving organization.
• A commercial mindset, strong business acumen and the ability to connect enterprise strategy, operating plans and talent priorities.
• Highly developed critical-thinking, analytical and problem-solving capabilities.
• Clear, executive-level communication skills with the ability to simplify complexity, provide courageous counsel and influence senior leader decisions.
• Strong project-management experience.
• Demonstrated experience enabling business transformation, organization effectiveness, change leadership and adoption at scale.
• High energy, sound judgement and the ability to work independently.
• A proven ability to build trusted relationships with senior leaders, union partners and employees.
• An inclusive leadership approach and a strong commitment to diversity, equity and inclusion.

NICE TO HAVE

• Certified Human Resources Professional designation (CHRP or CHRL).
• Bilingualism in English and French is a strong asset.
• Change-management certification.
• Experience in the health insurance or health services industry.

We believe a career should be meaningful. Our culture is one where everyone's voice is heard and valued. We dare to challenge the status quo. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters. We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. A career at GreenShield isn’t just about personal achievements, it's about making a difference together. Here’s to Better Health for All!