Program Manager

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better.

It’s why we were founded in the first place.

In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription.

Heknew there had to be a better way.

So, he introduced North America’s firstprepaid drug plan, and Green Shield was born as a non-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company.

We’rethe only non-profit social enterprise that brings worlds of coverage andcare together, all in one place.

We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary

• Design, implement, and overseepatient programs tailored to client and patient needs, ensuring alignmentwith strategic goals and KPIs.
• Develop and implement governanceprinciples, issue escalation processes, and corrective action plans tooptimize program performance.
• Foster and maintain strongrelationships with clients, healthcare providers, and stakeholders toensure collaboration and program success.
• Oversee daily operations, includingpatient enrollment, service delivery, and program performance monitoring.
• Analyze KPIs to identifyopportunities for process improvements and ensure programs meet or exceedtargets.
• Recruit, train, and manage programstaff, providing feedback, support, and development opportunities tomaintain high service standards.
• Serve as the primary contact forclients, addressing inquiries, ensuring satisfaction, and maintainingtransparent communication.
• Participate in regular clientmeetings to review progress, discuss strategic, compliance, andoperational updates, and identify areas for improvement.
• Build and maintain relationshipswith PSP vendors, prescribers, and other stakeholders, ensuring programalignment and satisfaction.
• Collaborate with Pharmacy Servicesto oversee product distribution per client criteria, ensuring shipmentcoordination and inventory reconciliation.
• Support Reimbursement Servicesteams managing reimbursement navigation, financial assistance, andcoverage renewals.
• Monitor clinical KPIs, manageescalations, and support clinical visits and patient educationinitiatives, ensuring adherence to touchpoint schedules.
• Manage program budgets, ensuringcost-effective use of resources to meet financial and operational goals.
• Propose and implement solutions to enhance program efficiency andvalue.
• WHO WE'RE LOOKING FOR
• BSc in Healthcare, Business Administration, or a related field (Master’s preferred)
• Experience in patient support orhealthcare program management with a focus on operational excellence andstakeholder collaboration
• 5-10 years of specialty pharmacy orpatient support program experience
• Strong understanding patientsupport services, specialty pharmacy operations, and reimbursementprocesses
• Leadership and Project Management;
• Communication and Interpersonal Skills;
• Analytical reporting; Operational Efficiency and Excellence
• Governance and Compliance; Resource Management
• THE CULTURE

We believe a career should be meaningful.

Not just ameans to earn a living.

Our culture is one where everyone's voice is heard andvalued.

Because that’s what it takesto create better health for all.

We dare to challenge the status quo.

And we’redriven by people who have challenged theirs.

We believe that yourworkplace should empower you to be the best version of yourself.

That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose.

And purpose matters.

We believe our people arecritical to our overall success.

Inclusivity makes us a stronger, smarter andmore informed organization.

Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities.

A career at Green Shield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position.

As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language.

By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all.

Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply.

We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process.

Please let usknow of any accommodation through requestforaccommodation@greenshield. ca.

Information received relating toaccommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file.

Yourrésumé will be held in strict confidence and will be viewed only by the Organization.

Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - Green Shield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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