At a Glance
- Tasks: Lead a dynamic team, drive performance, and enhance customer service in a vibrant contact centre.
- Company: GreenShield, a leader in customer service excellence and innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Join us in a major cultural transformation and enjoy a supportive work environment.
- Why this job: Make a real impact by transforming customer service and leading a passionate team.
- Qualifications: Bilingual in French and English with leadership experience in customer service.
The predicted salary is between 62100 - 75900 $ per year.
Green Shield is seeking a Customer Service Supervisor to lead a ~15-person team in the Montreal contact centre, driving performance, coaching, and engagement across both unionized and non-union environments.
The role reports to the Manager, Contact Centre and is part of a major cultural and operational transformation.
You will coach, review performance, and ensure adherence to collective agreements while partnering with HR and leadership to optimize service levels and employee relations.
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Bilingual French/English Customer Service Team Lead in Montréal employer: Green Shield Canada (GSC)
At GreenShield, we pride ourselves on being a leading non-profit health care and insurance organization that champions Better Health for All. Our hybrid work culture fosters inclusivity and collaboration, empowering employees to grow both personally and professionally while making a meaningful impact in the communities we serve. With a commitment to innovation and employee well-being, we offer unique opportunities for career advancement and a supportive environment where every voice is valued.
