ACCOUNT MANAGER (HYBRID) in Calgary

WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

This is a vital role that develops, manages and nurturesrelationships with partners leveraging GreenShield Administration’sclaims adjudication capabilities by:

• Developing key long-term relationships with our partners and beingproactive to ensure we support their immediate and future business needs.
• Delivering upon our service level agreements by working with otherbusiness areas to make sure client commitments are met.
• Monitoring contractual requirements and the delivery of contractualcommitments.
• Being responsible for achievement of revenue and margin targets ofassigned block of business, as well as targets for integrated sales withinGreenShield Administration and other GreenShield lines of business.
• Managing issues through to resolution.
• Supporting the development of strategies to deliver client-focusedsolutions.
• Engaging the GreenShield Administration team and shared servicepartners in the delivery of solutions.
• Managing and appropriately escalating emerging service challengesand deliverables.
• Participate in the transition and implementation of new clients.
• Build relationships with other business areas contributing to thesuccess of GreenShield Administration. Demonstrate a team firstattitude and relationship building skills within, and outside, thecompany.
• Support enterprise-wide Business Development efforts includingRFI/RFP response initiatives for new business opportunities.
• Complete annual Account Management Plans for designated accounts andsupport client specific strategies with the team andtheir execution.
• In collaboration with the Business Development and Product teams,participate in the development of strategies to sell additional servicesand products to meet our partners on-going and evolving needs.
• Assist with the negotiations, renewals and amendments of contractualagreements to reflect changes in the delivery of our services andfinancial arrangements.
• Attend and represent GreenShield Administration in differentcorporate and industry events and conferences.

WHO WE'RE LOOKING FOR

• Minimum of five years experience as an Account Executive or AccountManager, working with third-party payors, TPAs, and/or advisors in thehealth benefits or a related sector.
• Post secondary degree or diploma in Business, Commerce or a relateddiscipline.
• Knowledge and experience with benefits administration, health anddental claims processing and group insurance.
• Proven success in managing and growing a block of business.
• Extensive customer service experience.
• Extensive knowledge of the provincial health benefit landscape.
• Clear and effective written and oral communication skills and theability to communicate and present at all levels of an organization.
• Outstanding interpersonal skills.
• Superior organizational and time management skills. Flexibility,adaptability, and the ability to prioritize tasks and set objectives.
• Proven analytical and problem solving skills.
• Results focused, highly motivated, and exhibits determination andinitiative to surpass objectives.
• Strong computer skills including Microsoft Office softwareapplications.
• Valid drivers license required.
• Ability to travel within Canada.

NICE TO HAVE

• Bilingual – English and French
• GBA/CEBS or similarindustry designations

WHAT WE OFFER

• Base Salary: CAD $59,688.00 - 91,109.00
• Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
• Additional compensation: Eligible for a discretionary target bonus.
• Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
• Posting disclosures: This is for a new vacancy.
• Work model: Hybrid

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through requestforaccommodation@greenshield.ca. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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