At a Glance
- Tasks: Lead a dynamic service team to deliver top-notch customer satisfaction and drive results.
- Company: Join Green Diamond Equipment, one of Canada's Best Managed Companies.
- Benefits: Enjoy competitive salary, health benefits, pension plan, and opportunities for advancement.
- Other info: Be part of a supportive team with a focus on employee recognition and growth.
- Why this job: Make an impact in a progressive organization while developing your leadership skills.
- Qualifications: 3+ years in a managerial role with strong communication and computer skills.
The predicted salary is between 50000 - 50000 $ per year.
Great teams need great leaders.
At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.
We're looking for an exceptional Service Manager to join our Alberton, PEI team and lead a department that's committed to delivering outstanding service, developing people, and driving results.
Purpose
The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.
Responsibilities
As a leader of service operations, the Service Manager will
- Maintain a safe environment and ensures customer satisfaction
- Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
- Ensure all manufacturer warranty procedures are followed by service department staff
- Utilize business systems to create and monitor work/repair orders
- Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates
- Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
- Monitor department efficiencies, operational budget, and expenses
- Actively participates in recruiting, staffing and development of training plans for all service department staff
Requirements
- 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
- Above average computer skills (Microsoft Office etc.)
- A proven ability to effectively communicate with team members to achieve desired results.
- A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
- Experience in the agricultural, heavy equipment, or related industry considered an asset.
What We Offer
- Full-Time Employment
- Opportunity for Advancement within a Progressive Organization
• A Competitive Compensation Package which includes
- Salary
- Bonus
- Family Health Benefits
- Company Pension Plan
- Boot Allowance
- Online Healthcare
- Employee Recognition Program
- Employee Assistance Program
- Salary range: $50,000/year-$65,000/year
Languages
- English
Service Manager in Alberton employer: Green Diamond Equipment
At Green Diamond Equipment, we pride ourselves on being one of Canada's Best Managed Companies, offering a vibrant work culture that fosters growth and success. As a Sales Representative in Halifax, you'll enjoy competitive compensation, comprehensive health benefits, and opportunities for advancement within our expanding organization, all while representing the renowned John Deere brand. Join us to build meaningful relationships with customers and contribute to our commitment to exceptional service in the community.
