At a Glance
- Tasks: Lead strategic initiatives to enhance passenger experience at Toronto Pearson Airport.
- Company: Greater Toronto Airports Authority, a leader in airport management.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and excellence in service.
- Why this job: Make a real impact on millions of passengers' journeys every day.
- Qualifications: Experience in customer experience strategy and strong leadership skills.
The predicted salary is between 81000 - 99000 $ per year.
Greater Toronto Airports Authority is seeking a Manager, Customer Experience Strategy to champion the passenger experience vision across Toronto Pearson. You will lead strategic initiatives, build alignment with the airport community, and create programs to deliver a seamless, memorable journey for millions of passengers.
You will drive the CX roadmap, collaborate with internal teams and external partners, and lead service behavior training while managing KPIs and budgets to achieve measurable results.
Senior Manager, Passenger Experience Strategy – Hybrid in Toronto employer: Greater Toronto Airports Authority
Join GTAA as the Associate Director of Security Programs and be part of a dynamic team dedicated to enhancing airport safety at Toronto Pearson. With a strong focus on employee growth, we offer a supportive work culture that values innovation and collaboration, alongside competitive benefits and a hybrid work model that promotes work-life balance. This role not only allows you to lead impactful security initiatives but also provides opportunities for professional development in a vibrant and diverse environment.
Contact Details:
Greater Toronto Airports Authority Recruitment Team
