Greater Toronto Airports Authority in Toronto, Ontario, seeks a Senior Representative, CX Strategy Activation, to embed customer-centric practices across the organization. Reporting to the Manager, Customer Experience and Insights, you will drive passenger-focused initiatives using insights, benchmarks and stakeholder partnerships to improve the traveller experience.
You will lead cross-functional teams, manage vendor relationships and support governance forums, with an emphasis on continuous
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CX Strategy Activation Lead - Hybrid Toronto employer: Greater Toronto Airports Authority
Join GTAA as the Associate Director of Security Programs and be part of a dynamic team dedicated to enhancing airport safety at Toronto Pearson. With a strong focus on employee growth, we offer a supportive work culture that values innovation and collaboration, alongside competitive benefits and a hybrid work model that promotes work-life balance. This role not only allows you to lead impactful security initiatives but also provides opportunities for professional development in a vibrant and diverse environment.
Contact Details:
Greater Toronto Airports Authority Recruitment Team
