Coordinate terminal operations at Toronto Pearson in Toronto, using airport knowledge and problem-solving skills to support safe passenger flow on-site. This full-time, one-year term role serves as a visible GTAA representative across daily airport activity.
Reporting to the Manager, Terminal Services, the Terminal Officer coordinates operational plans, resolves issues, and supports service continuity. The position requires stakeholder coordination, data analysis, contingency planning, and strong written communication. You will work with airlines, agencies, tenants, and contracted service providers while monitoring terminal processes and compliance.
Key Responsibilities:
- Oversee terminal operations and resolve passenger-flow bottlenecks
- Coordinate queue layouts, resources, and irregular operations
- Monitor check-in, screening, baggage, and connection processes
- Respond to incidents, emergencies, and system outages
- Prepare activity summaries, findings, trends, and recommendations
Requirements:
- Five years in airport, airline, or customer-facing operations
- Experience with agencies, stakeholders, and contracted providers
- Post-secondary diploma or degree
- Strong multitasking, data analysis, and report-writing skills
- Ability to obtain and retain Transport Canada Security Clearance
Bring airport operations, stakeholder coordination, and proactive decision-making skills to Terminal Officer work at Toronto Pearson.
Airport Terminal Operations Officer in Toronto employer: Greater Toronto Airports Authority
Join GTAA as the Associate Director of Security Programs and be part of a dynamic team dedicated to enhancing airport safety at Toronto Pearson. With a strong focus on employee growth, we offer a supportive work culture that values innovation and collaboration, alongside competitive benefits and a hybrid work model that promotes work-life balance. This role not only allows you to lead impactful security initiatives but also provides opportunities for professional development in a vibrant and diverse environment.
Contact Details:
Greater Toronto Airports Authority Recruitment Team
