Remote/Canada: Must be local to Toronto, Canada
About Us CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
We are looking for an
Account Manager
for our OEM business team.
The Account Manager is responsible for development, retention, and growth of a strategic CDK OEM program and the corresponding activities that make up success for this program.
The Account Manager has oversight for OEM account initiatives and the resources needed to achieve strategic business goals aligned with assigned programs. The Account Manager provides leadership and high-level oversight to the matrixed internal CDK teams responsible for delivering OEM program success including customer support, billing, product & technology, and operations. The successful Account Manager employs strong external and internal relationship management skills to ensure client objectives are understood, managed, and executed while maintaining alignment with CDK’s priorities and business strategy. Must be able to oversee and orchestrate large scale, high impact projects and ongoing program initiatives, ensuring that business objectives are understood, communicated, managed, and optimized to achieve target program results.
Position Responsibilities Client Management
Manage business relationship and program service delivery tied to the agreed upon statement of work
Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements
In alignment with Director of Sales, collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables
Facilitate presentment, communication, and approval of OEM program invoices
Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting
Helps in the negotiation of project resources, deliverables and cost
Identifies new OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK
CDK Operations
Finance/Invoice: in partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc.
Enrollment: interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration
Service: works with internal teams to develop, implement and maintain processes and program service levels
Supports the field organization in ensuring resolution of issues requiring support from cross-functional operational or technical teams
Manage contract renewals for assigned programs
Assists with OEM Guidebooks for Field Sales
Program Management
Product: partner with product & technology teams for new feature development and prioritization and defect fixes
SOW: manage new SOW and CR development, internal approvals, and execution
Contractual obligations: ensure CDK compliance with client technical requirements
Training: collaborate with product owners and functional teams for installation and ongoing support as new features released
Go to Market: serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support
Performance: provides program dashboards that provide quick, clear visibility of program status and performance
Qualifications
5-10 years software project, program, and/or engagement management
5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables
Expert in automotive retail solutions and workflows
Hands on ability to navigate complex business environments to resolve customer requests and requirements
Strong communication, presentation, and organization skills
Excellent analytical skills including the ability to model scenarios and manage to financials
Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
Ability to anticipate and adapt to changing conditions, risks and opportunities
Expert with MS Word, MS Excel, MS Project and Visio
Preferred:
Experience working with Auto Manufacturer dealer retail programs
Knowledgeable on CDK applications
PMP or other industry certification a plus
#J-18808-Ljbffr
Senior Manager, Projects in Markham employer: Great Connections
GAL AeroStaff Ltd. is an exceptional employer located in Mississauga, offering a dynamic work environment that fosters innovation and collaboration within the aerospace industry. With a strong commitment to employee well-being, we provide comprehensive benefits, including paid time off and insurance plans, ensuring our team members feel valued and supported. Our focus on professional growth and development allows employees to thrive in their careers while contributing to cutting-edge projects that enhance aviation safety and efficiency.
