The Maitre d'hotel reports to the Restaurant Manager. Their role is to coordinate all dining room operations within the restaurant. They assist in supervising the service team and play a key role in guest reception and the overall customer experience.
RESPONSIBILITIES
- Ensure proper service planning based on anticipated guest volume;
- Assist in supervising staff during service;
- Maintain ongoing communication with the kitchen to ensure smooth service operations;
- Support service activities as needed;
- Ensure guest satisfaction during and after service;
- Handle guest complaints when necessary;
- Assist in inventory management;
- Act as the person in charge of the establishment in the absence of the Restaurant Manager;
- Complete all required administrative tasks.
QUALIFICATIONS
- Training in restaurant management, an asset;
- Minimum of three (3) years of experience as a Maitre d'hotel or in a similar position;
- Good knowledge of restaurant software systems (Micros and OpenTable are assets);
- Strong interest in teamwork;
- Excellent customer service skills;
- Demonstrated leadership abilities;
- Self-motivated with a strong sense of initiative;
- Flexible availability, including days, evenings, and weekends;
- Excellent communication skills in both French and English, spoken and written.
Maitre d'hotel - Benjamin in Montréal employer: Gray Collection
Gray Collection est un employeur exceptionnel qui valorise le développement professionnel et le bien-être de ses employés. En tant que serveur, vous ferez partie d'une équipe dynamique dans un environnement de luxe, où la convivialité et l'excellence du service sont au cœur de notre culture. Profitez d'opportunités de croissance, d'une ambiance collaborative et d'avantages uniques liés à notre emplacement prestigieux.
