Step into a rewarding IT support role at Grav-ITI, where your expertise will empower local SMEs to thrive. Enjoy a flexible schedule, autonomy, and impactful work from the help desk.
As an IT Support Technician, you will provide Level 1 and 2 support, ensuring smooth operations for our clients. With over three years in IT consulting or technical support, your skills will shine as you troubleshoot and resolve issues both remotely and at client sites. This role blends technical challenges and client interactions, fostering your career growth.
Key Responsibilities:
- Provide Level 1 and 2 support via call center
- Travel to client sites for on-site assistance
- Manage resources during technical incidents
- Monitor systems and apply necessary corrections
- Develop IT procedures and update documentation
Requirements:
- DEP, AEC, or DEC in IT required
- Minimum three years in IT consulting or support
- Proficient in Windows 11 and productivity suites
- Knowledge of Microsoft 365 solutions
- Familiarity with virtualization and Microsoft technologies
Bring your technical expertise and passion for IT to support Grav-ITI's diverse client base.
