Drive LMN customer success through renewals, expansion, and analytical account strategies for landscapers and arborists across North America.
As Granum's Customer Success Manager, you will own client relationships after implementation and advocate for customer outcomes. You will use direct feedback, health metrics, ChurnZero adoption trends, and Excel-supported analysis. Your work will help customers receive greater value from LMN.
Key Responsibilities:
- Own post-implementation client relationships and customer success initiatives
- Lead renewals and expansion with cross-functional collaborators
- Create customer health metrics and identify churn risks
- Audit ChurnZero adoption trends and recommend product simplification
- Manage NPS and improve detractor experiences
Requirements:
- Ideally two or more years in client-facing experience
- Exceptional communication and executive presence
- Ability to create structure and effective processes
- Cross-functional experience with Sales, Product, Marketing, or Implementation
- Strong analytical skills; Excel experience preferred
Bring customer advocacy, data-driven strategy, and renewal expertise to Granum's LMN customer success team.
LMN Customer Success Manager in Toronto employer: Granum
Granum is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact the landscaping and arborist industries across North America. With a strong focus on employee growth, you will have ample opportunities to advance your skills in AI-assisted development while working alongside a talented team of architects. Enjoy competitive benefits and a supportive environment that values your expertise and encourages professional development.
