Support customer orders, quotations, and vendor pricing with W.W. Grainger, using strong communication and problem-solving skills in an inside service role.
This Inside Customer Service Representative position handles requests from customers and WFS Account Managers. You will pursue special contract pricing, manage follow-ups, and apply billing and freight instructions. The role also requires independent work, timely organization, and commitment to exceptional service.
Key Responsibilities:
- Process orders and prepare customer quotations
- Seek special contract pricing from vendors
- Follow billing and inbound freight instructions
- Review reports and make necessary inquiries
- Support WFS Quality Management System activities
Requirements:
- Minimum one to two years customer service experience
- Strong work ethic and personal commitment
- Ability to work independently and collaboratively
- Effective communication and relationship-building skills
- Strong time management and deadline discipline
Bring organized follow-through, vendor coordination, and customer-focused communication to W.W. Grainger's inside service operations.
Inside Sales Support Customer Service in Windsor employer: Grainger
At Grainger, we pride ourselves on being a Great Place to Work-Certified company that fosters a welcoming and engaging culture for our team members. Located in Saint-Laurent, Quebec, our hybrid work environment allows you to balance your professional and personal life while enjoying comprehensive benefits, including medical coverage, paid time off, and opportunities for professional growth. Join us as we continue to lead the industry and make a meaningful impact for over 4.5 million customers worldwide.
