Lead inside customer service teams onsite in Windsor or Leamington, using service expertise and business leadership to improve customer outcomes. Guide decisions that support growth and profitability.
Grainger seeks an Inside Customer Service Representative Manager to lead the Customer Service team. This manager translates strategy, drives operational excellence, and develops employees. The work includes customer relationships, performance metrics, change leadership, and service improvement for WFS Ltd.
Key Responsibilities:
- Translate strategic direction for Inside Customer Service Representatives
- Drive service, sales growth, relationships, and budget management
- Develop Customer Service Centre functional strategy
- Review performance metrics and create improvement plans
- Coach team members and conduct performance reviews
Requirements:
- Post-secondary education and experience, or five years equivalent experience
- Customer service and leadership experience meeting role requirements
- Change leadership, project management, and initiative implementation ability
- Excellent interpersonal, written, and verbal communication skills
- Proficiency in MS Office and customer service technologies
Bring customer service leadership, operational improvement, and employee development expertise to Grainger's onsite teams in Ontario.
Inside Customer Service Manager in Windsor employer: Grainger
At Grainger, we pride ourselves on being a Great Place to Work-Certified company that fosters a welcoming and engaging culture for our team members. Located in Saint-Laurent, Quebec, our hybrid work environment allows you to balance your professional and personal life while enjoying comprehensive benefits, including medical coverage, paid time off, and opportunities for professional growth. Join us as we continue to lead the industry and make a meaningful impact for over 4.5 million customers worldwide.
