Drive operational excellence onsite for Grainger’s Customer Service team in Windsor or Leamington, applying performance management and process improvement. Lead service standards, staffing, and quality. The Inside Customer Service Representative Manager manages department activities, operational policies, and team accountability. This position develops functional strategy, monitors key performance indicators, and diagnoses underperformance. It also supports product knowledge, staffing flexibility, safety, and continual process improvement across WFS Ltd. Key Responsibilities:
Drive key performance indicators for service excellence Ensure productivity, service, and quality standards are achieved Implement staffing strategies aligned with business and payroll needs Maintain operating systems, policies, and procedures Lead quality excellence on special projects Requirements:
Five years equivalent experience may meet role requirements Effective time management and a sense of urgency Ability to influence internal and external decision-makers Flexibility with shifting demands and competing priorities Vehicle and driver’s license required Use performance metrics, technology, and operational discipline to strengthen customer service delivery as Grainger’s onsite manager.
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Customer Service Operations Manager in Windsor employer: Grainger
At Grainger, we pride ourselves on being a Great Place to Work-Certified company that fosters a welcoming and engaging culture for our team members. Located in Saint-Laurent, Quebec, our hybrid work environment allows you to balance your professional and personal life while enjoying comprehensive benefits, including medical coverage, paid time off, and opportunities for professional growth. Join us as we continue to lead the industry and make a meaningful impact for over 4.5 million customers worldwide.
