At a Glance
- Tasks: Lead operations and drive revenue at Grainger's Service Centre.
- Company: Join a leading industrial supply company with a focus on customer satisfaction.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to travel and engage with customers while driving operational excellence.
- Why this job: Make a real impact by enhancing service delivery and leading a talented team.
- Qualifications: 5+ years in technical management and proven leadership skills required.
The predicted salary is between 82800 - 101200 $ per year.
Lead operations at W.
Grainger’s Service Centre, focused on driving revenue and enhancement through strategic planning and team leadership.
Combine operational excellence with customer satisfaction in a key managerial role.
As the Service Centre Manager, you will report directly to the Senior Manager of Services and Field Safety.
This position requires a minimum of 5 years of experience in technical service management, with proven leadership abilities.
Your role will encompass managing operating expenses, engaging with customers, and enhancing service delivery.
Key
Responsibilities
- Grow market share and revenue through strategic planning
- Manage operating expenses and Pn L ownership
- Oversee a team of service technicians and their development
- Ensure compliance with regulatory requirements and SOPs
- Establish continuous improvement for operational profitability
Requirements
- Minimum 5 years of technical/industrial management experience
- Demonstrated team leadership and coaching skills
- Proven track record in driving revenue and profitability
- Strong ability in building customer relationships
- Ability to travel 50% of the time
Elevate Grainger's Service Centre through effective management, operational oversight, and customer-centric strategies. #J-18808-Ljbffr
Service Centre Manager in Québec employer: Grainger
At Grainger, we pride ourselves on being a Great Place to Work-Certified company that fosters a welcoming and engaging culture for our team members. Located in Saint-Laurent, Quebec, our hybrid work environment allows you to balance your professional and personal life while enjoying comprehensive benefits, including medical coverage, paid time off, and opportunities for professional growth. Join us as we continue to lead the industry and make a meaningful impact for over 4.5 million customers worldwide.
