National Account Manager in Burnaby

Location: BURNABY, British Columbia, CA, V5C 5A9

Work Location Type: Hybrid

About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.

Compensation: The base salary for this role ranges between $87,280 - $120,010, with eligibility for an incentive target of $18,000.00 which is contingent upon achieving both individual and company performance objectives. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills.

Position Summary: To retain and penetrate multi-site accounts with the MRO potential of $500K-$19 million. Develop headquarters and site-specific relationships to drive contract compliance, expansion and to ensure Grainger becomes the organization’s primary MRO provider in both product and services. This role will negotiate profitable agreements, ensure the implementation and compliance to agreements both with the customer and direct sales team and Grainger resources. This is a remote role open to candidates based in Alberta, British Columbia, or Saskatchewan who live within reasonable proximity to an international airport.

Job Responsibilities (You Will):

• Provide visible leadership and facilitation of the sales management process to create improved revenues and earnings for the Company.
• Develop and implement programs and plans for the accomplishment of Company sales, GP and related services objectives.
• Provide functional direction and personal involvement as required to support the direct sales and customer service teams in the planning, penetration and barrier removal within high potential sites.
• Improve and/or maintain profitable growth with existing National Accounts.
• Develop/negotiate new agreements that position Grainger as the Primary or sole source MRO provider.
• Evaluate, negotiate and direct the development, maintenance, or discontinuation of Customer agreements through the contract management process.
• Develop and ensure the implementation of value-added programs and key measurements that align the customer’s business objectives and our core value proposition.
• Coach Field Sales Team members relative to the strategic and tactical implementation of customer specific market plans while providing feedback for their professional development.
• Provide leadership in Change Management methodology throughout the customer’s organization.
• Create and maintain a strong relationship and communication plan with field and support management.

Estimated travel of 50% or more.

Education/Experience (You Have):

• Post-secondary education.
• Proven Track record of 3+ years Sales Performance selling a structured value proposition.
• Demonstrated proficiency/competency in the following areas:
• Drives Profitable Growth
• Closes Through Logical Steps
• Develops Knowledge of Grainger Solutions
• Maximizes Contract Value By Owning Execution
• Inspires Accountability and Teamwork
• Prioritizes Work Through Logical Analysis
• Negotiates Win-Win Solutions
• Provides Structured Development of Account Strategies
• Expansion Through Account Penetration
• Makes Joint Calls

This role may require you to attend our customers’ sites and to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites.

Rewards and Benefits: Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage.
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
• Educational & Professional Membership Fee Assistance program.
• Employee discounts, team member perks and more!

DEI Statement: We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.