Staff Technical Writer – Remote

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions.

We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them.

Key Responsibilities

• Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery.
• Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current.
• Apply human judgment to everything AI produces and take responsibility for its accuracy.
• Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve.
• Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content.
• Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way.
• Let data guide your priorities. Use strong docs and learning analytics, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship.
• Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants.
• Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes.
• Mentor teammates and share practices that raise the quality of the team’s work.

Requirements

• Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth.
• Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output.
• Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs.
• Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write.
• Experience collaborating with engineers and product managers to get accurate technical information.
• Experience working remotely and asynchronously on a distributed team.

What you’ll bring to the role

• Curiosity about AI as a craft. You treat AI workflows as a professional skill.
• Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them.
• Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality.
• Ownership. You manage multiple projects and work well both independently and collaboratively.
• Clarity. You write concisely and plainly for readers of all experience levels.

Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation.

Equal Opportunity Employer

At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum.