At a Glance
- Tasks: Join a dynamic team to tackle fraud and improve verification processes.
- Company: Government Recruitment Service focused on community welfare.
- Benefits: Competitive salary, full-time role with career growth opportunities.
- Other info: Work on-site with a supportive team in a vital role.
- Why this job: Make a real impact by preventing fraud and educating the community.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 32137 - 32137 $ per year.
This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres. The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives.
As a VAO you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities. As a great communicator you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it.
Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location. The critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face to face, so hybrid and home working cannot be considered.
Your key tasks will be:
- Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
- Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
- Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
- Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them.
- Feed information into specialist risk and intelligence teams within DWP.
- Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
- Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.
Frequent travel between sites may be required depending on business needs.
Read more in Whitby employer: Government Recruitment Service
As an AIOps & Automation Lead at the Government Recruitment Service in Stratford, you will join a dynamic team dedicated to innovation and excellence in public service. Our supportive work culture fosters collaboration and professional growth, offering opportunities to enhance your skills while making a meaningful impact on the community. With a focus on modern technology solutions, we provide a unique environment where your contributions directly influence the efficiency and effectiveness of government operations.
Contact Details:
Government Recruitment Service Recruitment Team
