175422 - Supervisor, Tourism Standards and Compliance - Dept of Fisheries, Rural Development and Tourism - Permanent in Charlottetown

The Department of Fisheries, Rural Development and Tourism is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

This position oversees the investigation and compliance enforcement of the Tourism Industry Act (TIA) and Regulations (TIAR) and the Summary Proceedings Act and Regulations (SPAR). This position ensures licensing requirements of tourism operators are being adhered to and supervises the Regulatory Affairs team staff members.

Duties include:

• Provides daily supervision of the Regulatory Affairs team and provides direction on policies and procedures;
• Assists in investigations regarding failed inspections when required;
• Assigns Compliance Officer(s) caseloads and oversees completion of tasks;
• Monitors progress of the Regulatory Affairs team and ensure outcomes are met;
• Implements progressive development plans for staff in collaboration with the Manager and HR;
• Approves leave requests from Compliance Officers and oversees the scheduling of the Tourism Standards Officers;
• Leads annual performance management reviews including professional development plans;
• Coordinates professional development opportunities for the Tourism Standards and Compliance Officers;
• In the absence of the Manager, assumes all management responsibilities for Operator Advancement and Regulatory Affairs section;
• Investigates, administers, and enforces the provisions of the TIA and TIAR and the SPAR in order to ensure tourism operators are becoming licensed as required;
• Answers questions related to the TIAR from various individuals related to the application or interpretation of the legislation;
• Supplies compliance information to upset or difficult operators or members of the public;
• Coordinates the preparation of necessary documentation for use in court actions related to enforcement the TIAR;
• Ensures due process in accordance with legislation, the principles of administrative law, and the applicable professional and ethical standards;
• Advocates for positive change to the Regulatory Affairs unit of Tourism PEI that can affect changes for operations, delivery of programs or services or updates in policy or strategic direction;
• Makes determinations whether the applicant meets the requirements for licencing and provides rational why licences should be issued, refused, amended, suspended or cancelled;
• Makes determinations whether terms and conditions should be specified on licences and will correspond to applicants accordingly;
• Assists the Manager with the preparation of materials when a reconsideration of an action in relation to a licence has been filed;
• Collects information from platform operators as outlined in the TIA and associated Regulations;
• Makes determinations whether the platform operator meets the requirements for registration and provides rational for why registration is required, refused, amended, suspended or cancelled;
• Participates in interdepartmental calls, online meetings, and in-person meetings related to discussions on the TIA and impacts on municipalities and other provincial departments;
• Participates in Provincial Government working groups, round tables, or other bodies that are focused on tourism operator support, and issues related to illegal rentals; and
• Maintains working relationships with various external to government stakeholders that interact with the Tourism Industry.

Minimum Qualifications:

• University degree in Social Sciences or related area;
• Demonstrated equivalencies may be considered;
• Experience in a supervisory role;
• Extensive experience in regulatory enforcement;
• Experience in the interpretation and application of legislation;
• Experience in Microsoft Office and data management software;
• Strong written and oral communication skills;
• Strong leadership and conflict resolution skills;
• Knowledge of the Tourism Industry Act and legislation related to the tourism industry, licensing requirement;
• Excellent interpersonal and presentation skills;
• Must have a valid driver's license, a good driving record, and access to a reliable vehicle.

Other Qualifications (Assets):

• Enforcement or police training from a recognized institution
• Bilingualism

This competition may be used to fill future job vacancies.

The Public Service is inspired to make a positive impact and proud to shape the future of our Island Community.

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