OPTACA Claim Coordinator

The Department of Health and Wellness offers opportunities to grow and advance in a dynamic sector that touches the lives of all Nova Scotians. Along with our partners, including the Nova Scotia Health Authority and the IWK Health Centre, we’re committed to continually improving our health care system.

Under the general direction of the Director and Manager, OOP/OOC Programs, the OPTACA Claim Coordinator is responsible for the daily activities associated with the Out of Province Travel and Accommodation Cost Assistance program (OPTA) claims submitted by Nova Scotia residents who have been pre‑approved for medical services or treatment that are not available within Nova Scotia.

Primary Accountabilities:

• Prepare and manage travel and accommodation reimbursement eligibility correspondence.
• Provide information and resources to patients, their families, and inquiring bodies; and the processing of OPTACA claims for reimbursement.
• Accountable for all incoming calls to the Insured Services Division in relation to OPTACA, MSI eligibility, and interprovincial hospital billing, and to redirect other calls when necessary.
• Record all relevant data and provide reports, scheduled and ad hoc, as requested by the Director and Manager.
• Assess and process requests for miscellaneous medical supplies and services required by out of province patients pre‑approved by MSI.
• Maintain physical and electronic filing systems; including accessing and updating the Shared Drive.
• Perform necessary administrative duties including, but not limited to: scheduling meetings; processing all mail for the division; ordering office supplies; printing employee attendance through SAP; submitting IT and maintenance requests; checking SAP for payments for the Reciprocal Billing Clerks and other billing concerns as requested; and other duties as assigned.
• Draft, edit and finalize ministerial correspondence as required.

Qualifications And Experience:

As the ideal candidate, you have graduated high school and have at least 4 years related experience in an electronic accounting environment. An equivalent combination of training and experience may be acceptable. You have a working knowledge of generally accepted accounting principles, bookkeeping procedures, and the ability to adhere to strict month end and fiscal year end deadlines. Excellent communication, interpersonal and organizational skills are a must for this role. This role requires a strong customer service focus. As the successful candidate, you will have the ability to diplomatically navigate telephone and email inquiries; work effectively both independently and in a team setting; and the ability to exercise initiative and demonstrate sound judgement. Knowledge and proficiency in the Microsoft Office Suite and the Provincial Government Corporate Financial Management System (SAP) would be considered an asset.

Benefits:

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.

Working Conditions:

Normal work week is 35 hours/week, 7 hours/day. May be required to work overtime on occasion. Typically located in a comfortable office environment. Much of the time is spent in a comfortable position with frequent opportunity to move about. Regularly reads and interprets multiple sources of information, regular requirement to type, read and work on a computer. May experience pressure with deadlines and need for accuracy.

What We Offer:

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
• Countless career paths.
• A dynamic, client-focused office environment where service excellence and teamwork are our focus.

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented.

Accommodation Statement:

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act.