Police Dispatcher Trainee in Edmonton

Royal Canadian Mounted Police - Division Operational Communications Centre

Closing date: October 23, 2026 - 23:59, Pacific Time

Reference number: RCM26J-018361-000778

Selection process number: 26-RCM-EA-F-REG-OCC-150647

Location: Edmonton (Alberta), Red Deer (Alberta), Regina (Saskatchewan)

Employment tenure: Shift Work - 12 hour shifts

Salary: $65,714 to $79,953 - Collective agreement under negotiation

Level: PO-TCO-01 - LES-TO-01

Who can apply: Persons working or residing in Red Deer (Alberta), Edmonton (Alberta), or Regina (Saskatchewan), or within a 250 km radius of these locations.

Work environment: Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that supports both public and officer safety through the provision of information and assistance. They are the hidden backbone for the work that police officers carry out in communities across Canada. The 9-1-1 Police Dispatch Centres operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).

What does the work involve?

• Monitoring of police resources and systems with computer-aided dispatch and monitoring systems.
• Responding to public requests for police assistance, providing emergency services as a Public Safety Answering Point for 9-1-1.
• Being the first point of contact with people who call the RCMP, assisting the public in crisis situations.

Following application and qualification in the application process and meeting essential criteria, appointees receive fully paid certification training. Upon successful completion of the training program, permanent Emergency Police Dispatchers work 4-on-4-off shift rotations averaging 37.5 hours per week. Employees receive a comprehensive benefits package, in addition to competitive pension and leave allotments.

Conditions of employment:

• Various levels of security clearances (from the Royal Canadian Mounted Police Enhanced Reliability Status to the Royal Canadian Mounted Police Top Secret clearance).
• Work shift work (24 hours a day, 7 days a week and 365 days a year).
• Meet and maintain the medical profile standards established for the position.
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time.

You need (essential for the job):

• A secondary school diploma, or employer-approved alternatives.
• Ability to effectively communicate – oral and written.
• Follow instructions and recall details such as addresses, phone numbers and licence plates while performing other tasks.
• Prioritize and read maps.
• Type 40 w.p.m. with less than 5% error rate.

Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

Language requirements (essential for the job): Various language requirements.

Our commitment: We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation.

Preference: Preference will be given to veterans first, followed by Canadian citizens and permanent residents.

Hiring organization contact: Name: Jocelyn James, Email address: jocelyn.james@rcmp-grc.gc.ca