Operational Program Advisor in Edmonton

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. Alberta Transportation and Economic Corridors (TEC) serve as a North American leader in transportation systems, contributing to Alberta’s prosperity through safe, innovative, and sustainable infrastructure. TEC offers a rewarding environment with growth opportunities, work-life balance, and the chance to make an impact on Alberta’s transportation network.

Role Responsibilities

• Supports operational excellence across the examinations and licensing portfolio by leading business process improvement, program modernization, operational planning, and the implementation of approved program and system changes.
• Translates legislation, regulations, and policies into practical processes, tools, controls, and service standards.
• Analyses complex operational issues, assesses risks and stakeholder impacts, and recommends effective solutions.
• Provides evidence-based advice to senior leadership, supports stakeholder engagement, evaluates service delivery effectiveness, and identifies opportunities to improve program consistency and operational efficiency.
• Identifies potential policy gaps and refers them to the appropriate policy units, with recommendations informing operational direction, business planning, and initiatives that impact government, industry partners, service delivery organizations, and Albertans.

The main responsibilities in this role are:

• Identifying, analyzing, and addressing complex operational issues and improvement opportunities through practical, evidence-based recommendations.
• Supporting modernization initiatives, system enhancements, and operational changes through comprehensive planning, business readiness, risk management, implementation coordination, and post-implementation evaluation.
• Strategically managing stakeholder relationships to identify emerging issues, understand operational impacts, support collaboration, and ensure stakeholder perspectives inform operational recommendations and implementation decisions.
• Maintaining and supporting the Learning Management System (LMS) to meet examinations and licensing training, certification, reporting, and operational needs.
• Administering divisional grants in accordance with established requirements.
• Providing timely, accurate, and well-supported operational advice on complex, sensitive, emerging, and high-profile matters affecting examinations and licensing programs.
• Contributing to strategic planning, operational planning, and priority setting.

The Operational Program Advisor addresses complex, sensitive, and ambiguous operational issues across examinations, licensing, training, stakeholder relationships, business processes, system functionality, and service delivery. The position applies advanced analytical and problem-solving skills to identify root causes, assess risks and operational impacts, evaluate information from multiple sources, and develop practical, evidence-based recommendations.

Competencies required to be successful in this role are:

• Systems Thinking: Understands the interconnected nature of legislation, policy, operations, stakeholder interests, and service delivery within the broader regulatory framework.
• Creative Problem Solving: Demonstrates strong analytical and problem-solving skills by applying research, stakeholder input, operational data, and subject matter expertise to identify root causes, assess risks and impacts, evaluate options, and develop practical, defensible recommendations.
• Drive for Results: Demonstrates strong accountability and adaptability by effectively managing competing priorities, ensuring timely completion of deliverables, and maintaining follow-through on commitments.
• Develop Network: Establishes and maintains strategic relationships with internal and external stakeholders to support program objectives, service delivery improvements, and successful implementation of initiatives.
• Agility: Demonstrates adaptability and resilience in a dynamic regulatory and operational environment by responding effectively to evolving legislation, program changes, emerging issues, and shifting priorities.
• Build Collaborative Environment: Builds productive relationships and facilitates collaboration across programs, ministries, jurisdictions, and stakeholder groups to achieve shared objectives.

Qualifications Requirements:

• University graduation in a related field such as Arts, Business, Public Administration, Political Science, etc. plus 4 years progressively responsible related experience.
• Related experience includes operational program administration, business analysis, process improvement, project coordination, stakeholder engagement, or public-sector service delivery.
• Analyzing complex operational issues, developing recommendations, managing competing priorities, and supporting leadership decision-making.
• Leading or coordinating multi-stakeholder initiatives, modernization projects, business process improvements, or operational change initiatives.
• Preparing briefing materials, business cases, reports, presentations, and correspondence for senior leadership.
• Two years of related diploma plus six years of related experience.
• 1-year of related Certificate plus seven years of related experience.
• A minimum of eight years of related experience in lieu of formal education.

Term of Employment: Permanent, Full-time position

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.