Mediation Program Support in Edmonton

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Court and Justice Services (CJS) Division provides a wide range of resolution and court services for people involved in legal disputes. In collaboration with the courts of Alberta, Court and Justice Services provide various programs and services including educating and helping Albertans find solutions for legal issues, navigating the court system, offering programs at no cost or a nominal charge, and administrative support to all courts in Alberta.

Role Responsibilities

As a Resolution Services Program Support, you will assist the daily operations of the Resolution Services Programs to ensure their effective delivery while serving as a frontline representative of Alberta Justice. You will play a key role in the following:

• Answering general inquiries from internal and external stakeholders and clients in person, by telephone, and through written correspondence regarding Resolution Services programs and related policies and procedures.
• Scheduling Resolution Services matters and program services in coordination with service users, staff, and external service providers while considering available infrastructure and resources, including managing reschedules and cancellations.
• Completing administrative duties, including preparing and filing documents and correspondence on behalf of Resolution Services programs to facilitate court procedures and act as a liaison with program stakeholders.
• Recording and tracking case file information, including outcome data, in an organized and accessible manner to ensure program information and statistics are easily accessed.

As the ideal candidate, you will bring:

• A strong commitment to serving Albertans by providing support and information to the public in a calm, respectful, and professional manner.
• Well-developed interpersonal skills, with an emphasis on building and maintaining positive relationships with colleagues, court personnel, stakeholders, and leadership.
• The ability to work effectively in a team environment by contributing to team objectives and assisting with the workload of others.
• Excellent oral and written communication skills with strong active listening abilities.
• The ability to remain agile in a fast-paced environment by effectively prioritizing competing demands and applying strong organizational skills.
• The ability to use initiative, work independently, and exercise sound judgment when handling day-to-day operations and emerging situations.

Qualifications Requirements:

• High school diploma and three (3) years of related experience in the legal field, office administration, and/or customer service in a formal setting; or an equivalent combination of education and experience.

Assets Preference will be given to candidates with the following:

• Frontline experience working with individuals who may be volatile, vulnerable, in conflict, or experiencing disputes, demonstrating strong conflict resolution and de-escalation skills.
• A legal background, including related education and/or work experience.
• Working knowledge of Adobe and Customer Relationship Management (CRM) software.
• Working knowledge of family court processes and procedures related to family law matters.
• Working knowledge of alternative dispute resolution processes (e.g. mediation, negotiation, arbitration, and other processes used to resolve disputes outside of court).

Cover Letter Requirement:

In your cover letter, please provide a brief overview describing how your qualifications and experience make you a strong candidate for this position. Cover letters will be assessed for grammar, spelling, and punctuation as part of the screening process. Applications without a cover letter will not be considered.

Final candidates will be required to undergo a criminal records check (CRC). Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate.

Links and information on what we have to offer: Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.