Case Manager

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. The Alberta Emergency Management Agency (AEMA), under the authority of the Emergency Management Act, leads the coordination and co-operation of all organizations involved in emergencies and disasters. The AEMA is accountable and responsible to the GoA, to Albertans, to their communities, and to industry for the protection of people, their property, and the environment from the effects of emergency events.

Role Responsibilities:

• Help Albertans and communities navigate recovery when they need it most.
• Guide applicants through disaster recovery programs, providing trusted support in complex situations.
• Ensure financial assistance is delivered effectively, fairly and in accordance with program requirements.
• Serve as a primary point of contact for Albertans, Local Authorities and Ministries accessing disaster financial assistance programs.
• Review and assess complex applications and eligibility information to support consistent program decisions and compliance with program and audit requirements.
• Build collaborative relationships with internal and external stakeholders to gather, interpret and communicate information related to disaster and emergency events.
• Research and prepare correspondence, analysis, and recommendations to support management decisions and payments to eligible applicants.
• Support the effective administration of disaster financial assistance programs, including application intake and in-person or online program delivery.
• Contribute to program guidelines, training materials and other resources that support consistent program delivery.
• Represent AEMA Recovery at regional stakeholder events and engagement sessions.
• Support broader provincial disaster and emergency response and recovery activities as required.

APS Competencies:

• Agility: Works in a changing environment and takes initiative to change.
• Drive for Results: Works to exceed goals and partner with others to achieve objectives.
• Systems Thinking: Considers inter-relationships and emerging trends to attain goals.
• Creative Problem Solving: Focuses on continuous improvement and increasing breadth of insight.
• Develop Networks: Works on maintaining close relations with all stakeholders.

Qualifications Required:

• University graduation in a related field PLUS 2 years progressively responsible experience related to grant administration, issues management, emergency management, planning and case management, commercial or residential insurance, residential or commercial construction, financial statements, recovery programs and mitigation.
• The successful candidate MUST also have:
• Ability to work extended or irregular hours with minimal or no notice.
• Ability to thrive in a fast-paced, high-pressure environment.
• Proficiency with Microsoft 365 and data/reporting tools.
• Ability to obtain and maintain a clear criminal record check with vulnerable sector screening.

Assets:

• Experience in grant administration.
• Experience with customer service and de-escalation of tense and emotionally charged situations.
• Knowledge of financial systems and audit processes.
• Knowledge of the Emergency Management Act, Disaster Recovery Regulations, Disaster Assistance Guidelines / Directives, and Disaster Financial Assistance Arrangements.
• Knowledge of the construction industry, municipal/provincial infrastructure.
• The ability to travel throughout the province on short notice.

Notes:

• Term of Employment: Temporary until October 31, 2029.
• Hours of Work: 36.25 hours per week.
• Location: Edmonton.
• Written Assessments: Candidates may be required to complete a written assessment to further evaluate their skills, knowledge, and experience related to the role.
• Cover Letter: Candidates are required to include a cover letter that demonstrates how their qualifications meet the advertised requirements.
• Final candidates will be required to undergo a criminal records check (CRC).